Artificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing customer support. Meta s WhatsApp is the leading platform for GenAI-powered customer support conversations. GenAI integration is cost-effective and yields significant savings and ROI. Freshworks Freddy Copilot significantly improves ticket resolution time and response times.
Artificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing customer support. Meta s WhatsApp is the leading platform for GenAI-powered customer support conversations. GenAI integration is cost-effective and yields significant savings and ROI. Freshworks Freddy Copilot significantly improves ticket resolution time and response times.
WhatsApp: By combining Gupshup’s conversational cloud platform with Wibmo s fraud prevention capabilities, businesses can benefit from secure and cost-effective digital transactions, as per the statement. Furthermore, this will improve customer satisfaction through secure and faster payments.
Gupshup said GSPay saw a 20% month-on-month increase in new UPI IDs created, highlighting the feature phone user base’s preference for digital payments.