Article - Quoality Guest Sentiment Analysis - The immediate nature of feedback in the digital age underscores the need to understand and act on guest sentiments during their stay, not after. The rise of platforms like Quoality demonstrates a shift towards real-time feedback and sentiment analysis, aiding hoteliers in offering unparalleled guest experiences. In this article, we ll explore the sheer significance of in-stay guest sentiment and the transformative approach of Quoality in redefining guest satisfaction.
Article - Guest Satisfaction: 8 Ways to Improve It - A modern hotelier knows that the crux of success isn t just about good interiors or fine dining; it s about how guests feel during their stay. That feeling, often intangible yet unmistakable, encapsulates what the industry terms as guest satisfaction .