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Technology – The Catalyst to Delivering the Exceptional Guest Experience

2022 was a year of normalization – I went back to what I love to do most – evangelizing about the opportunities in revenue and commercial leadership, meeting with and talking to executives, consultants, and startups across the world, spending 130+ days on the road, doing my part in the recovery of business travel. ....

George Roukas , Choice Hotels To Hilton Worldwide , Hudson Crossing , Choice Hotels , Hilton Worldwide ,

Industry Leaders Share Thoughts on the Future of Attribute-Based Shopping in Reaction to Stayntouch-NYU Tisch Center of Hospitality Report

The hotel booking experience may never be the same. According to the 2022 report “U.S.Traveler Sentiments on Attribute-Based Shopping (ABS),” released by Stayntouch in partnership with the NYU Tisch Center of Hospitality, 85 percent of travelers feel some level of uncertainty that their guestroom will contain all the features and attributes that are most important to them. ....

Klaus Kohlmayr , Owen Wexman , George Roukas , Vanja Bogicevic , Evan Weiss , Nicole Dehler , Curator Hotel Resort Collection , Design Hotels , Operations At Valencia Hotel Group , Valencia Hotel Group , Modus Hotels , First Hotels , Tisch Center , Evangelist Development , Conscious Hotels , Statestraveler Sentiments , Attribute Based Shopping , Customer Relationship Management , Chief Operating Officer , Valencia Hotel , Chief Evangelist , Development Officer , Justin Derise , Content Specialist , Independent Marriott Brand , Curator Hotel ,

Where does the PMS sit in the new technology stack?

When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It s semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software. ....

Simone Puorto , Mark Fancourt , George Roukas , Tomeu Fiol , Ian Millar , Stanislav Ivanov , Marco Correia , Martin Soler , Max Starkov , Kathryn Murphy , Murphy Gallery Hotel Dublin , Hotels International , Hn World Panel Live Event , Global Hotel Technologies , Tisch Center , Partner At Soler Associates , World Panel Viewpoint , Partner Co , Google Play , Apple App , Agilysys Inc , Panel Live , Property Management System , Apple App Store , Fergus Boyd , Murphy Gallery ,

Attribute Based Selling: It's Time to Define it for the Hotel Industry

For years, many in the hotel industry have talked about Attribute Based Selling (ABS). It has been discussed at conferences and in webinars with many claiming it is the way of the future that looks like the way of the past, while other claim it is currently in action out in the market. ....

Pierre Boettner , George Roukas , Jos Schaap , Denis Bajet , Roomdex Inc , Attribute Based Selling , Based Selling , Oxford English , Hudson Crossing , Attribute Based Shopping , Attribute Based Pricing , True Attribute Based , Oracle Hospitality ,