/PRNewswire/ MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS), a federally-focused systems integrator,.
Looking for the latest Government Contracting News? Check out our story: MetTel, MCS Help Federal Agency Improve CX With Managed Network Services; Don Parente
What does advanced automation look like? And is the automation skills paradox a barrier to widespread organizational adoption? To get to the heart of it, I.
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Lynn enables organizations to succeed at digital transformation by making it easy for them to develop and maintain sophisticated omnichannel engagement
SÃO PAULO, Feb. 2, 2021 /PRNewswire/ Based on its recent analysis of the Latin American contact center solutions market, Frost & Sullivan recognizes e-Contact (this is the right link for the company: https://www.e-contact.cl/) with the 2020 Latin America Technology Innovation Leadership Award for its Lynn platform. The unified platform brings together previously siloed or disparate channel solutions so that contact centers and enterprises may interact conversationally with consumers on their chosen channel via live agents or chatbots. It integrates with cloud contact center solutions and third-party bots, enabling users to manage and train artificial intelligent engines using an all-in-one, easy-to-use graphic interface.