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Hype Cycle for customer support services

Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to

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Customer service, support set for transformation

Customer service, support set for transformation
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LivePerson Recognized in the Gartner® Hype Cycle™ for Customer Service and Support Technologies for Third Consecutive Year

/PRNewswire/ LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle.

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PolyAI Accelerates Growth in AI Voice Automation Market by Opening New US R&D facility and Appointing US-based SVP Marketing

/PRNewswire/ Following a recent round of $40m Series B funding, customer-led conversational assistant provider, PolyAI today announced a number of major.

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Contact Centre as a Service heading for mainstream adoption

Contact Centre as a Service heading for mainstream adoption
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