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Contact Centre as a Service heading for mainstream adoption
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Need for better customer service drives smart tech investments
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Rampant rep disengagement could cost companies
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Firms should shelve NPS as customer service measure
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Bright Pattern Deployed by Over Two Dozen BPOs across Global Regions
CIO Applications| Monday, May 10, 2021
Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.
FREMONT, CA: Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by over two dozen Business Process Outsourcers (BPOs) across all global regions. BPOs have continued to partner with Bright Pattern for its ease of use, speed of deployment, speed-to-ROI payback, remote agent capabilities, and the flexibility the platform provides by allowing you to bring your own telco provider, your choice of the cloud provider, open APIs, and out-of-the-box integrations to over 50 technology providers.