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Klaus Vedfelt/Getty Images Fred Dust was a senior partner and global managing director at international design firm IDEO and is currently the senior design advisor to the Rockefeller Foundation. In it, he explains why the inexactness in language can lead to misunderstandings and conflict, and explains how using more meaningful words can encourage open discussion and learning. Dust shares tips for how to have more productive, vulnerable, and connected conversations at work, home, and in our daily lives. There is an inexactness in language, even when we speak the same language. Especially among well-intentioned, highly motivated people, we frequently assume that we share the same assumptions, values, and goals. The impulse to assume the best can put productive conversations at risk, especially when the conversation is based on values and personal experiences. Our differences may not be obvious at first, which is why these words requi ....