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Ex-Robinhood staff say customer service agents weren t qualified to offer financial advice and pleas for help went unanswered as trading app is sued over suicide of student who reached out to support THREE times but got no response Former Robinhood customer service staff have revealed they were unable to answer many user queries as they are not qualified The licensed brokers hired by the company were too busy to help customers even when they had serious financial issues, they claim Instead the hired reps with no qualifications were expected to hold off questions to the hotline until the customer would hang up ....