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For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.

Barry cooperIvan ostojicSaira tanejaBrett weiglDave hoekstraPasquale demaioEric williamsonDon schuermanSamantha richardsonGoogle dialogflowPatrick martinPrashant mahajanSven deneckenNikola mrkBrian petersonMichael lawder