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Six ways to use LLMs operationally in the enterprise

What are the business value, risk and deployment difficulties of LLMs? Here are some of Forrester’s top tips

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15 Customer-Experience-Related Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.

Barry cooperIvan ostojicSaira tanejaBrett weiglDave hoekstraPasquale demaioEric williamsonDon schuermanSamantha richardsonGoogle dialogflowPatrick martinPrashant mahajanSven deneckenNikola mrkBrian petersonMichael lawder

15 Customer Experience Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.

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Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises
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Genesys Named a Leader in Conversation Automation Solutions Report

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave™: Conversation.

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