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Genesys Completes Acquisition of Bold360 from LogMeIn
Bold360 joins Genesys in delivering the next frontier of digital customer experience
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Genesys®, a global leader in
contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.
By uniting Bold360 s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.
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SAN FRANCISCO, May 3, 2021 /PRNewswire/ Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company s governance and oversight body with responsibilities much like a board of directors. Johnson joins the company s operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate strategy, operations and finance. Johnson will also be a member of the Genesys audit committee.
Arthur P. Johnson, Jr. Joins Genesys Operating Committee We re coming off a strong fiscal year driven by accelerated cloud growth, said Tony Bates, chief executive officer and chair, Genesys. Our Experience as a Service
Genesys Appoints Kelly Battles as First Independent Member of Company Operating Committee
Battles to lead audit committee; company adds new chief accounting officer Sharon Virag
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SAN FRANCISCO, Feb. 3, 2021 /PRNewswire/ Genesys, a global leader in cloud customer experience and contact center solutions, today announced Kelly Battles has joined its operating committee – the company s governance and oversight body with responsibilities much like a board of directors. Battles joins as its first independent member and chair of its audit committee. The company also appointed Sharon Virag as chief accounting officer. Battles and Virag bring decades of finance, audit, and corporate governance experience to Genesys which is critical as the company continues to accelerate its growth.
Genesys and Limitless Launch New Digital Experience for Consumers
Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service
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SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ Genesys, a global leader in cloud customer experience and contact center solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer experiences to create more authentic, human connections between brands and consumers. Genesys and Limitless are helping businesses extend their contact center teams using a gig workforce comprised of brand experts that can provide consumers anywhere in the world with new levels of trusted support. End-customers will benefit from reliable answers to their questions from passionate, experienced users of products and services via their preferred digit