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Forrester's 2022 CX Index: Customer Experience Quality Of Financial Services Firms In Australia Declines Significantly

Bendigo Bank emerged as the new banking leader and Colonial First State topped the superannuation rankings SYDNEY, Dec. 8, 2022 /PRNewswire/ According to Forrester's(Nasdaq: FORR) 2022 Australia Customer Experience Index (CX Index), the customer experience quality of both the banking and superannuation industries have declined significantly, with the average CX scores falling from 69.2 to 60.5 and 66.7 to 62.5 (on a 100-point scale), respectively. Bendigo Bank, Macquarie Bank, and Suncorp are the only brands to provide "good" CX this year, with the rest of the financial services firms mired in the OK and poor categories. Forrester's Australia CX Index benchmarks the CX quality of financial services brands across the banking and superannuation industries. It is based on a survey of more than 7,200 Australian adult consumers, including 2,400 customers of eight banks and 2,108 customers of seven superannuation firms in Australia. According to Forrester's CX Index, h ....

New South Wales , Riccardo Pasto , Bendigo Bank , National Australia Bank , Commonwealth Bank , Macquarie Bank , Colonial First State , Customer Experience Index , Bendigo Bank Emerged As The New Banking Leader And Colonial First State Topped Superannuation Rankings Sydney , Dec 8 , 022 Prnewswire According To Forrester 39s Nasdaq Forr 2022 Australia Customer Experience Index Cx , He Customer Experience Quality Of Both The Banking And Superannuation Industries Have Declined Significantly , Ith The Average Cx Scores Falling From 69 2 To 60 5 And 66 7 62 Ona 100 Point Scale , Espectively Bendigo Bank , Macquarie Bank , Nd Suncorp Are The Only Brands To Provide Quot Good Cx This Year , Ith The Rest Of Financial Services Firms Mired In Ok And Poor Categories Forrester 39s Australia Cx Index Benchmarks Quality Brands Across Banking Superannuation Industries It Is Based Ona Survey More Than 7 , 200 Australian Adult Consumers , Ncluding 2 , 400 Customers Of Eight Banks And 2 , 108 Customers Of Seven Superannuation Firms In Australia According To Forrester 39s Cx Index , Ow An Experience Makes Customers Feel Hasa Bigger Influence On Their Loyalty Toa Brand Than The Ease Or Effectiveness Of Among Australian Banks Who Felt Valued , 0 Plan To Stay With The Bank And 81 Spend More Advocate For It In Contrast , F Customers Who Feel Disappointed , Nly 24 Plan To Stay With Their Superannuation Firm , 2 Plan To Contribute More ,

Forrester Honours Recipients Of 2022 Asia Pacific Technology Awards At Technology & Innovation APAC

SYDNEY, Nov. 16, 2022 /PRNewswire/ Forrester(Nasdaq: FORR) today announced that Sportsbet, AIA Group, and A.S. Watson Groupare winners of its Asia Pacific Technology Awards. These awards, presented atForrester's Technology & Innovation APAC, recognise Sportsbet for executing an enterprisewide future fit technology strategyand both AIA Group and A.S. Watson for executing outcomes-driven enterprise architecturepractices. All three organisations have been recognised for putting their customers at the centre of their organisation's operating model. Additional information about Forrester's 2022 Asia Pacific Technology Award winners: Sportsbet, an Australian online gambling company owned by Flutter Entertainment, is this year's recipient of Forrester's Technology Strategy Impact Award. With a portfolio of more than 11 million individual betting products and the need to adjust to 3 billion price changes annually, Sportsbet is honoured for developing and executing a t ....

New South Wales , Frederic Giron , Asia Pacific , Asia Pacific Technology Award , Forrester Technology Innovation , As Watson Group , Asia Pacific Technology , As Watson Group , Forrester Technology Award , Forrester Technology Strategy Impact Award , Pacific Technology Award , Flutter Entertainment , Technology Strategy Impact , Enterprise Architecture , Technology Award , Nov 16 , 022 Prnewswire Forrester Nasdaq Forr Today Announced That Sportsbet , Gia Group , Ndas Watson Groupare Winners Of Its Asia Pacific Technology Awards These , Resented Atforrester 39s Technology Amp Innovation Apac , Ecognise Sportsbet For Executing An Enterprisewide Future Fit Technology Strategyand Both Aia Group Andas Watson Outcomes Driven Enterprise Architecturepractices All Three Organisations Have Been Recognised Putting Their Customers At The Centre Of Organisation 39s Operating Model Additional Information About Forrester 2022 Asia Pacific Award Winners , N Australian Online Gambling Company Owned By Flutter Entertainment , S This Year 39s Recipient Of Forrester Technology Strategy Impact Award Witha Portfolio More Than 11 Million Individual Betting Products And The Need To Adjust 3 Billion Price Changes Annually , Portsbet Is Honoured For Developing And Executinga Tech Strategy That Enables The Company To Respond Demands Of An Extremely Complex Business Environment With Adaptivity While Maintaininga Strong Commitment Its Customers Aia Group , Ne Of The Largest Independent , Publicly Listed ,

Forrester Announces Full Conference Agenda For Technology & Innovation APAC 2022

The in-person and digital event will showcase the latest research, best practices, and real-world examples to inspire tech executives to build adaptive enterprises that fuel growth SYDNEY, Oct. 20, 2022 /PRNewswire/ Forrester(Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation APAC 2022, being held in Sydney, Australia, and digitally, November 15-16, 2022. Featuring leading Forrester analysts and industry speakers from Commonwealth Bank, Equifax, Hero MotoCorp, Koala, and Transport for NSW, this year's event will showcase research, models, and frameworks to enable leaders to build adaptive enterprises poised for long-term growth. According to Forrester, only 20% of firms are currently building an adaptive enterprise that can address rapidly evolving business, technology, customer, and employee challenges. Technology & Innovation APAC is designed to accelerate the abilities of technology leaders, including chief information officers, chief ....

New South Wales , Fredrik Lindstrom , Gemma Pudney , Sam Higgins , Asia Pacific , Forrester Technology , Technology Innovation , Your Swiss Army Knife , Forrester Technology Innovation , Commonwealth Bank , Leadership Exchange , Hero Motocorp , Swiss Army Knife For Breaking , Unpacking The Hype About Great , Featuring Fredrik Lindstrom , Technology Awards , Forrester Technology Awards , Executive Leadership Exchange , The In Person And Digital Event Will Showcase Latest Research , Best Practices , Nd Real World Examples To Inspire Tech Executives Build Adaptive Enterprises That Fuel Growth Sydney , Oct 20 , 022 Prnewswire Forrester Nasdaq Forr Today Announced The Full Conference Agenda For Technology Amp Innovation Apac 2022 , Eing Held In Sydney , Nd Digitally , Ovember 15 16 ,

Forrester Honours Grant Thornton Australia For Accelerating Growth Through Revenue Engine Alignment

At Forrester's B2B Summit APAC, the Return on Integration Honouree will share how it used Forrester's research, frameworks, and models to drive cross-functional alignment SINGAPORE, Sept. 15, 2022 /PRNewswire/ Forrester(Nasdaq: FORR) today announced that Grant Thornton Australia, a leading B2B professional services firm, has been recognised as its 2022 Return on Integration (ROI) Honours winner at the upcoming B2B Summit APAC event on September 20-21 in Singapore and digitally. B2B Summit APAC is the premier event for B2B marketing and sales leaders in the region, showcasing ground-breaking research, models, and frameworks to fuel the revenue engine. The Return on Integration Honours showcase organisations with transformation initiatives that have achieved strong sales, marketing and/or product alignment, resulting in improved company performance. According to Forrester, organisations that successfully align their revenue engine - their marketing, sales, and product functions ....

Mavis Liew , Fraser Mcnaughton , Integration Honouree , Grant Thornton Australia , Integration Honours , Forrester Principal Analyst Mavis Liew , Thornton Australia , Grant Thornton , At Forrester 39s B2b Summit Apac , He Return On Integration Honouree Will Share How It Used Forrester 39s Research , Nd Models To Drive Cross Functional Alignment Singapore , Sept 15 , 022 Prnewswire Forrester Nasdaq Forr Today Announced That Grant Thornton Australia , A Leading B2b Professional Services Firm , As Been Recognised Its 2022 Return On Integration Roi Honours Winner At The Upcoming B2b Summit Apac Event September 20 21 In Singapore And Digitally Is Premier For Marketing Sales Leaders Region , Howcasing Ground Breaking Research , Nd Frameworks To Fuel The Revenue Engine Return On Integration Honours Showcase Organisations With Transformation Initiatives That Have Achieved Strong Sales , Arketing And Or Product Alignment , Esulting In Improved Company Performance According To Forrester , Rganisations That Successfully Align Their Revenue Engine Marketing , Nd Product Functions With Their Business Strategy Report 19 Faster Growth And 15 Greater Profitability Ina Mainstage Conversation Forrester Principal Analyst Mavis Liew , Rant Thornton Australia Cmo Fraser Mcnaughton Will Share How The Firm 39s Sales And Marketing Teams Collaborated Closely To Drive Revenue Growth Grant Embarked Ona Five Year Transformation Journey Align Its Strategy Business Goals Leveraged Forrester Research , Send Models , Uch As The Messaging Nautilus Buyer 39s Journey Model And Campaign Plan Ona Page Template , O Modernise Its Marketing Function , Operating Models ,

Forrester: Slower Overall Spending Mixed With A Turbulent Economy Will Make 2023 Planning Difficult To Navigate

Forrester's Planning Guides provide benchmark data and insights to help technology, marketing, digital, and CX leaders prioritise 2023 budget investments SINGAPORE, Aug. 30, 2022 /PRNewswire/ According to Forrester's(Nasdaq: FORR) 2023 Planning Guides, released today, business leaders who plan for "business as usual" modest spending increases in the year ahead will fall short. Indeed, due to an unpredictable and turbulent economy, leaders will need to tackle planning with discipline and precision in order to trim waste, experiment, and make bold, smart investments. Designed to help technology, marketing, digital and customer experience (CX) executives prioritise their resources and investments for the year ahead, Planning Guides will be available for all 15 services included in the Forrester Decisionsportfolio. Using data-driven insights, Planning Guides will enable functional leaders to prioritise spending that maximises revenue growth, profitability, and resilience ....

Planning Guides , Forrester Decisions , Sharyn Leaver , Forrester 39s Planning Guides Provide Benchmark Data And Insights To Help Technology , Nd Cx Leaders Prioritise 2023 Budget Investments Singapore , Aug 30 , 022 Prnewswire According To Forrester 39s Nasdaq Forr 2023 Planning Guides , Released Today , Usiness Leaders Who Plan For Quot Business As Usual Modest Spending Increases In The Year Ahead Will Fall Short Indeed , Ue To An Unpredictable And Turbulent Economy , Eaders Will Need To Tackle Planning With Discipline And Precision In Order Trim Waste , Nd Make Bold , Mart Investments Designed To Help Technology , Igital And Customer Experience Cx Executives Prioritise Their Resources Investments For The Year Ahead , Lanning Guides Will Be Available For All 15 Services Included In The Forrester Decisionsportfolio Using Data Driven Insights , Lanning Guides Will Enable Functional Leaders To Prioritise Spending That Maximises Revenue Growth , Nd Resilience The Reports Highlight Where To Increase Investment And Cut Spending , S Well As Which Emerging Technologies To Experiment With In 2023 Key Insights From Forrester 39s Planning Guides Include Areas Increase Investment Customer And Engagement Unlikely Look Like Any Past Recession , Any Assumptions About Customers And Their Behaviour Will Be Rendered Useless Leaders Should Invest In New Customer Data Analytics Tools , Uch As Experience Research Platforms Xprs , O Sharpen Audience Targeting Strategies Technologies That Improve Cx And Reduce Costs Current Economic Headwinds Will Require Focusing On Technology Tuned For Optimisation Resilience Leaders Should Invest In Tools Drive Loyalty Operational , Uch As Robotic Process Automation Rpa And Agent Assist Apps Areas To Decrease Investment In 2023 Technical Debt Including Cloud Many Thought The Would Be Antidote , Ut Yesterday 39s Lifted And Shifted Workloads Are Now Debt Themselves Given How Inefficient To Operate Difficult Upgrade They In 2023 , Eaders Should Consider Early Cloud Deployments As Candidates For Technical Debt Reductions Low Quality Data Partners And Innovation Outsourcing Will Continue To Play An Important Role In Growth , Ut Two Key Areas Are Ripe For Cuts As The Quality Of Third Party Data Continues To Drop , Eaders Should Streamline These Partnerships To Only Those That Add Value Customer Relationships Second ,