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Forrester: Despite Indian banks' continued focus on digital, quality of customer experience remains stagnant

New Delhi [India], August 17 (ANI/PRNewswire): According to Forrester (Nasdaq: FORR), due to COVID-19, more customers in India are relying on online channels for their banking needs. As India's banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings, 2022 reveal, however, that while Indian banks improved their digital capabilities significantly, they have dropped the ball on in-person interactions. As a result, the quality of overall customer experience (CX) across the Indian banking industry remains stagnant. In contrast, credit card issuers in India improved the quality of their CX due to their ability to offer hybrid a mix of digital and physical interactions. Forrester's Customer Experience Index (CX Index) rankings for both the India banking and credit card industries indicate that customers had the best experience when their interaction was a mix of in-person and digit ....

United States , New Delhi , Iris Leong , Amit Bhatia , American Express , Indusind Bank , India Banking Customer Experience Index Rankings , Customer Experience Index , Ind Bank , Forrester Digital Experience Review , Indian Mobile Banking Apps , Forrester Decisions , Digital Business , Customer Experience , Forrester Wave , New Delhi India , Ugust 17 Ani Prnewswire According To Forrester Nasdaq Forr , Due To Covid 19 , Ore Customers In India Are Relying On Online Channels For Their Banking Needs As 39s Banks Slow The Rate Of New Branch Openings , Igital Channels Will Continue To Become Even More Important The India Banking Customer Experience Index Rankings , 022 Reveal , Hat While Indian Banks Improved Their Digital Capabilities Significantly , Hey Have Dropped The Ball On In Person Interactions Asa Result , He Quality Of Overall Customer Experience Cx Across The Indian Banking Industry Remains Stagnant In Contrast , Redit Card Issuers In India Improved The Quality Of Their Cx Due To Ability Offer Hybrida Mix Digital And Physical Interactions Forrester 39s Customer Experience Index Rankings For Both Banking Credit Industries Indicate That Customers Had Best When Interaction Wasa Person Key Highlights From Report Include Most Indian Banks Were Unable Improve 2022 There Was Little Differentiation , S All Nine Banks Had Scores Withina Similar Range The Industry Sawa New Leader Emerge ,

Forrester's Future Of Jobs Forecast: 63 Million Jobs In APAC Will Be Lost To Automation By 2040

A declining working population and rising costs to hire and retain employees will force firms in Asia Pacific to invest more in automation SINGAPORE, Aug. 8, 2022 /PRNewswire/ Forrester(Nasdaq: FORR) forecasts that working populations in the five largest economies in Asia Pacific - India, China, South Korea, Australia, and Japan - are more at risk due to physical robot automation than Europe and North America. By 2040, 63 million jobs are expected to be lost to automation, with more than 247 million jobs expected to be in jeopardy across industries that are more susceptible to automation, such as construction and agriculture. According to Forrester's Future Of Jobs Forecast, 2020 To 2040 (India, China, South Korea, Australia, And Japan), in the coming years, the green economy will help offset some job losses as more countries commit to carbon neutrality. India, China, South Korea, Australia, and Japan will create 28.5 million new jobs in renewable energy, green buildings, smart c ....

United States , South Korea , Michael Ogrady , Asia Pacific , Future Of Jobs Forecast , Michaelo Grady , A Declining Working Population And Rising Costs To Hire Retain Employees Will Force Firms In Asia Pacific Invest More Automation Singapore , Aug 8 , 022 Prnewswire Forrester Nasdaq Forr Forecasts That Working Populations In The Five Largest Economies Asia Pacific India , South Korea , Nd Japan Are More At Risk Due To Physical Robot Automation Than Europe And North America By 2040 , 3 Million Jobs Are Expected To Be Lost Automation , Ith More Than 247 Million Jobs Expected To Be In Jeopardy Across Industries That Are Susceptible Automation , Uch As Construction And Agriculture According To Forrester 39s Future Of Jobs Forecast , 020 To 2040 India , Send Japan , N The Coming Years , He Green Economy Will Help Offset Some Job Losses As More Countries Commit To Carbon Neutrality India , Nd Japan Will Create 28 5 Million New Jobs In Renewable Energy , Green Buildings , Mart Cities And Smart Infrastructure , Nd Professional Services By 2040 But Even With The Creation Of New Jobs In Areas Such As Green Economy And Information Communications Technology Ict Industries , 3 7 Million Jobs In The Region Will Be Lost To Automation Across Wholesale , Nd Leisure Sectors Each Country Faces Different Challenges Key Highlights Include Australia Similar To The Us , Ustralia 39s High Gdp Per Worker Incentivises Firms To Automate Jobs Improve Productivity And Reduce Labor Costs Australia Will See 11 Of Lost Automation By 2040 Across Consulting , Nd Technical Services ,

Forrester Introduces New Service For Digital Business And Strategy Leaders In Asia Pacific

Forrester Decisions for Digital Business & Strategy addresses digital leaders' most pressing priorities to deliver stronger digital experiences and drive customer retention and loyalty SINGAPORE, June 28, 2022 /PRNewswire/ Forrester(Nasdaq: FORR) today announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, and retail, create and deliver businesswide digital strategies to increase customer acquisition and profitability in the Asia Pacific (APAC) region. As the next era of digital unfolds, consumer expectations will continue to evolve, creating more demand than ever for high-quality, seamless digital experiences. In response,businesses need to accelerate their shift to digital business. Seventy-two percent of APAC decision-makers reported that accelerating this shift to digital business is a high or critical priority over the next 12 months. Forrester Decisions fo ....

Michael Barnes , Asia Pacific , Forrester Decisions , Digital Business , Forrester Decisions For Digital Business Amp Strategy Addresses Leaders 39 Most Pressing Priorities To Deliver Stronger Experiences And Drive Customer Retention Loyalty Singapore , June 28 , 022 Prnewswire Forrester Nasdaq Forr Today Announced Decisions For Digital Business Amp Strategy , A New Research Service Designed To Help Digital Leaders Across Industries , Ncluding Banking , Ivend Retail , Reate And Deliver Businesswide Digital Strategies To Increase Customer Acquisition Profitability In The Asia Pacific Apac Region As Next Era Of Unfolds , Onsumer Expectations Will Continue To Evolve , Reating More Demand Than Ever For High Quality , Eamless Digital Experiences In Response , Businesses Need To Accelerate Their Shift Digital Business Seventy Two Percent Of Apac Decision Makers Reported That Accelerating This Isa High Or Critical Priority Over The Next 12 Months Forrester Decisions For Amp Strategy Will Help Executives , Functional Leaders , Nd Their Teams Plan For And Pursue Most Pressing Digital Priorities , Ncluding Developing Their Digital Strategy Growing Team Collecting And Analysing Data For Customer Insights Powering Business With Platforms Partners Designing Products Experiences Measuring The Value Of Harnessing Emerging Technologies Quot Top Three Drivers Transformation In Apac Are Promoting Agility Innovation Improving Operational Efficiency Experience , Uot Said Michael Barnes , P And Research Director At Forrester Quot While It Is Important To Transform Digital Experiences For Customers Post Covid 19 , Igital Leaders Must Also Ensure That Their Investments Deliver Value We Are Adding Forrester Decisions For Digital Business Amp Strategy To Our Decisionsportfolio So Have Access The Research , Nd Analysts They Need To Improve End Digital Experiences , Esignproducts And Services That Improve Overall Cx , Rive Revenue Quot Each Forrester Decisions Service Is Built To Empower Leaders And Their Teams Move Quickly , E Risk Decisions , Nd Save Time And Money Through Bold Vision Researchto Stay Ahead Of Shifting Customer Market Dynamics Plan For The Future Curated Tools Frameworksto Conquer Priorities Deliver On Strategies With Strategic Models Plug Play Templates Hands Guidanceto Accelerate Progress De Risk Decisions Witha Tailored Experience Availability Forrester Digital Business Amp Strategy Will Be Available In August 2022 Resources Learnabout Readabout How Help Leaders Create Superior Experiences Products Learnhow Accelerating Drive Profitable Growth Value About Nasdaq Forr Is One Most Influential Research Advisory Firms World We Across Technology ,

Celebrate Qatar National Day 2021 at Fraser Suites Doha

Come and celebrate the Qatar National Day from the rooftop of Fraser Suites Doha and enjoy a family-style dinner buffet and live BBQ! ....

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Stay and celebrate the Qatar National Day 2021 at Pool Café, Sheraton Grand Doha

Various dining options, festivities, experiences, stunning sea views, and an uninterrupted view of the National Day fireworks display await you here. ....

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