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Q1. What are some of the new disruptions that are shaping the retail sector today? The pandemic has disrupted the retail sector like no other event before. As per the latest Deloitte State of the Consumer Tracker, the pandemic has lessened disposable incomes and 62% of buyers have postponed huge purchases while 44% are afraid about approaching payments. Moreover, only 54% of shoppers say visiting stores is safe. In addition, there has been a permanent shift in customer preferences, from offline shopping to online and we are witnessing a transition in consumer behaviour. Nowadays, consumers are keen on possibilities such

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