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Top News In Dreamforce 2022 Today - Breaking & Trending Today

Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform

Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million. ....

Paul Watkeys , Digital Products , Veolia United Kingdom , Master Data Management , Dreamforce 2022 ,

Insurance provider Vitality builds a continuous relationship with its clients using Salesforce

Vitality is an insurance provider that takes a different approach to the service it delivers - where it uses Salesforce Service Cloud to keep its members healthy and engaged. ....

Mike Williams , Salesforce Service Cloud , Service Cloud , Salesforce Sales Cloud , Dreamforce 2022 ,

Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video. ....

Clara Shih , Salesforce Service Cloud , Service Cloud Voice , Salesforce Service , Augmented Reality , Incident Management , Einstein Bots , Einstein Bots Value , Dreamforce 2022 ,

How ethical personalization can enhance trust and unlock savings

There's a fine line in consumer perception between personalized marketing and creepy data use. Rob Katz of Salesforce discusses how to strike the ethical balance between personalization and privacy. ....

Connected Customer Report , Artner Zone , Dreamforce 2022 ,