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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video. ....

Clara Shih , Salesforce Service Cloud , Service Cloud Voice , Salesforce Service , Augmented Reality , Incident Management , Einstein Bots , Einstein Bots Value , Dreamforce 2022 ,