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Online Automotive Retailer Vroom Offers Last Mile Concierge Experience to Detroit Locals
Vroom, Inc.May 6, 2021 GMT
DETROIT, May 06, 2021 (GLOBE NEWSWIRE) Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for buying and selling used vehicles, today announced the launch of its local Detroit hub and more customized driveway experience for 3.4 million people in 740 zip codes within a 40-mile radius. Vroom has delivered in the Detroit area since the company was founded in 2012 and is now offering an experience that includes a more personalized concierge service where customer advocates transport cars directly to car buyers’ driveways on Vroom-branded trucks and show them how to use their new vehicles. Vroom’s Detroit Last Mile hub is located in Flat Rock.
Consumer sales of cars to Vroom increased by 189%.
Vroom said it is emphasizing customer service and recruiting employees with hospitality and client service experience. Led by Vroom’s chief logistics officer, Mary Kay Wegner, and her logistics leadership team, led by new vice president of transportation, John Piatak, and vice president of hub operations, Steve DeVoe, the company recently made its 1000th Last Mile delivery.
Piatak joined Vroom after leading transportation at Carvana, and DeVoe spent the last six years creating supply chain management services at Veritiv.
“With our valued customers in mind, creating a more personalized driveway experience and rolling out more local hubs across the country has been a priority for us at Vroom, so we’re excited to launch this offering in Detroit,” Wegner said in a news release. “The Motor City has a rich automotive history and a growing tech presence, and we’re thrilled to be a part of the next generation of auto innovatio
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Courtesy of Bridge, as of April 24
Our roundup of the latest news from metro Detroit and Michigan businesses as well as announcements from government agencies, including updates about the COVID-19 pandemic. To share a business or nonprofit story, please send us a message.