Consumer sales of cars to Vroom increased by 189%.
Vroom said it is emphasizing customer service and recruiting employees with hospitality and client service experience. Led by Vroom’s chief logistics officer, Mary Kay Wegner, and her logistics leadership team, led by new vice president of transportation, John Piatak, and vice president of hub operations, Steve DeVoe, the company recently made its 1000th Last Mile delivery.
Piatak joined Vroom after leading transportation at Carvana, and DeVoe spent the last six years creating supply chain management services at Veritiv.
“With our valued customers in mind, creating a more personalized driveway experience and rolling out more local hubs across the country has been a priority for us at Vroom, so we’re excited to launch this offering in Detroit,” Wegner said in a news release. “The Motor City has a rich automotive history and a growing tech presence, and we’re thrilled to be a part of the next generation of auto innovation here.”