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Mystery shoppers to assess public sector services

Public sector entities are to be assessed by mystery shoppers as part of government’s Service Excellence Programmme. A mystery shopper is a person who poses as a real customer while evaluating the customer service provided by a company or. ....

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State keeping track of public bodies' service delivery

THE Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme.

The programme aims to improve ser. ....

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Gov't moves to improve service delivery across all agencies

THE Cabinet Office and the Ministry of Industry, Investment and Commerce (MIIC) are working to formalise a framework to improve service delivery across all agencies of the Government.

This collab. ....

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Carlton Daley remembered as a man of God and exemplary human being

Most readers will probably regard Danielle Jones-Cox’s praise of her uncle, Carlton Daley, as an exaggeration. However, the people who filled Redeemer Moravian Church at the intersection of North . ....

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