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Top News In Customer Equity Today - Breaking & Trending Today

Hong Kong Poly Releases Research on How Contactless Technology Transforms Hospitality

Contactless technology is transforming hospitality in China and beyond. Research by Dr Fei Hao and Professor Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University shows that travellers have varying levels of readiness for contactless hotels. Hospitality firms are advised to be mindful of this variation when designing strategies to boost customer equity. For guests who are still sceptical about contactless technology, services that evoke delight may be the best way to retain their custom. Those with concerns around COVID-19 may be particularly reassured by positive experiences in a contactless hotel. ....

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Staying In The Moment with Mariel Hemingway and Customer Value with Allison Hartsoe

Alan welcomes actress, author, and producer Mariel Hemingway.  Mariel discusses her doctors.  Dr. Sun, Air, Water, Exerc. ....

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