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Started at 3 30 tuesday afternoon keeping 311 and 911 callers was a busy tone or message there was a lapse in between the time that we could get the 911 calls switched over to the other jurisdictions. Metro estimates between 30 and 50 minutes went by where calls could not be answered at all while they worked to route them to henderson and North Las Vegas. After that lapse there were delayed responses. Six hours passed before the problem was finally solved. But in that time metro is not sure how many calls they missed. But have expressed their apologies since the beginning. Yesterdays unfortunate event is not representative of kind of service that we want to provide and is definitely not what the public deserves. The new system cost 2. 3 Million Dollars plus another 4 hundred thousand the county commission granted to renovate the dispatch center and was installed after the o ....