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Credit built up by people paying for the energy using monthly direct debits can be a good thing. It helps customers budget and smooth out higher winter bills with lower someone is to keep costs the same all year round. But too much or excessive credit and, crucially, customers not getting it back when they ask for it is a problem. Just over a month they ask for it is a problem. Just over a month ago they ask for it is a problem. Just over a month ago i they ask for it is a problem. Jut over a month ago i asked for £500 of my £1400 credit back, because the system shown on the supply s website seemed so simple and so straightforward and so customer friendly that i thought it was the right thing to do. Unfortunately, after numerous e mails i havent even had an acknowledgement, let alone any response to whether they agree to let me have my own money back. Jn agree to let me have my own money back. ,. ,. , back. In the first three months of this ear back. In the first three months of this ....