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WARC Awards for Effectiveness 2021 calls for entries
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Entries open for inaugural WARC Awards for Effectiveness 2021; juries named
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Summary:
The annual State of Salesforce report provides a helpful snapshot into how Salesforce customers are using the platform - identifying both the challenges and the opportunities.
(Image sourced via Salesforce )
Salesforce users are shifting their priorities as a result of COVID-19 and there are two groups emerging - those that are proving resilient because of deep investments in the Salesforce platform, and those that still have work to do. Buyers are also broadening their focusing from customer experience to employee experience, whilst still struggling to get to grips with the benefits of Salesforce AI tools.