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NovelVox, The Popular CX Player, is Now CMMI Level 3 Accredited

NovelVox, The Popular CX Player, is Now CMMI Level 3 Accredited
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New Delhi , Amit Gandhi , Contact Center Wallboards , Capability Maturity Model Integration , Enhanced Product Quality , Efficient Project Management , Risk Mitigation , Customer Satisfaction , Agent Accelerator , Omnichannel Digital Engagement Platform , Case Management ,

NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare, Now Available on the Five9 Marketplace

ROSWELL, GA. (PRWEB) August 08, 2023 Recognizing this persistent challenge, NovelVox, a pioneer in the contact center industry, has partnered with Five9 to ....

Amit Gandhi , Contact Center Solutions For Cisco , Amazon Connect Contact Centers , Contact Center , Contact Center Wallboards , Unified Agent , Agent Desktop , Contact Center Solutions , Unified Agent Desktops , Press Release ,

NovelVox Announces Omnichannel Amazon Connect CTI Connectors for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics

ROSWELL, GA. (PRWEB) April 19, 2023 NovelVox, a leading contact center solution provider, has recently launched new omnichannel CTI connectors for Amazon ....

Amit Gandhi , Contact Center Solutions For Cisco , Contact Center Wallboards , Amazon Connect , Amazon Connect Voice , Computer Telephony Integration , Contact Center Solutions , Unique Agent Desktops , Press Release ,

NovelVox launches Interactive Amazon Connect Wallboards and Agent Dashboards for 360° Performance Monitoring

BETHESDA, MD. (PRWEB) May 24, 2022 In an information-centric industry, the success of businesses depends upon extracting accurate information and making ....

Amit Gandhi , Agent Dashboards For Amazon Connect Contact Centers , Contact Center Agent Accelerators , Contact Center , Contact Center Wallboards , Agent Dashboards , Amazon Connect Contact , Amazon Connect Wallboard , Amazon Connect , Enterprise Organizations , Press Release ,

45 new enterprises, including Banks, Credit Unions, Healthcare, and IT, chooses NovelVox and CXInfinity solutions in the last 10 months

45 new enterprises, including Banks, Credit Unions, Healthcare, and IT, chooses NovelVox and CXInfinity solutions in the last 10 months
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NovelVox, one of the leading contact center solution providers, announced that 45 new enterprises had chosen their solutions to advance digital adoption and transform CX. NovelVox and CXInfinity solutions stood high with their business-specific offerings with Banking and Finance, Credit Unions, Healthcare and IT, among the top industry segment.
BETHESDA, Md. (PRWEB)
March 16, 2021
The pandemic has accelerated the priority to have an integrated agent experience and digitally transform customer service. Extending core system access for customer information and maintaining the same quality of service level all through remote agents was the key challenge for some top customer-centric industries during the initial days of lockdown. NovelVox helped all ....

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