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NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers

NovelVox s Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat.

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NovelVox Introduces CXInfinity 2 6, A New, Improved Digital CX Platform Empowering Contact Centers

NovelVox announces the release of a new, upgraded version of its Digital CX Platform, CXInfinity for Cisco, Avaya, Genesys, and Amazon Connect Contact Centers.

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NovelVox Introduces New Reporting Plus, The NextGen Analytics & BI tool for Cisco, Avaya & Genesys Contact Centers

NovelVox’s Reporting Plus is now available with powerful reporting & analytics features, offering greater flexibility to create custom reports leveraging BI.

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NovelVox introduces 75+ Integration Library for Cisco Webex Contact Centers, including ready integration with Banking, Credit Unions, and Healthcare core systems

BETHESDA, MD. (PRWEB) February 22, 2022 NovelVox has been known for its extensive integration library that helps connect disparate systems to offer a

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IST Networks Partners with Conversational Design Institute (CDI) to Deliver Human-Centric AI Assistants

DUBAI, UAE, Feb. 9, 2022 /PRNewswire/ IST is excited to share the news about its latest new partnership with Conversation Design Institute, aimed at helping to deliver improved conversation

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