right now. first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. it is the top of the hour, 8:00eem eastern. we re glad you re with us. it is december 29th. welcome to cnn this morning. i think everyone wants an apology. i m confused because he said at one point that if you still haven t gotten your bad you could get it at no cost to you, which is you could get back at what you own. so we re talking about this apology this morning from southwest airlines. this time from the chief commercial officer brian green. this comes at 2300 more southwest flights today have been canceled and they announced new ways they are planning to help stranded customers. listen to this. you could submit a full refund request for any canceled
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we re finning to work to make this up to you and you ll hear more about that soon. for a perspective on this is joining us now is elaine chao, the former labor secretary under george w. bush. good morning and thank you for joining us on this. i wonder how southwest could make this right? it is going to take them a very long time. what a nightmare. what a mess. they would wish that this would have never ha have happened. and we have passengers now who had their holidays ruin and still stranded out there, they can t find their luggage. it is a complete nightmare. it is a perfect storm of all of things that have been going on with the company. but the saddest thing is this company used to be a paragon in the airline industry. they had the best computer reservation system and trying to set up a personal relationship with the passenger bypassing all
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