right now. first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. it is the top of the hour, 8:00eem eastern. we re glad you re with us. it is december 29th. welcome to cnn this morning. i think everyone wants an apology. i m confused because he said at one point that if you still haven t gotten your bad you could get it at no cost to you, which is you could get back at what you own. so we re talking about this apology this morning from southwest airlines. this time from the chief commercial officer brian green. this comes at 2300 more southwest flights today have been canceled and they announced new ways they are planning to help stranded customers. listen to this. you could submit a full refund request for any canceled
a lot of these frustrated travelers. no, but these mia culpas are falling flat on the passengers and it is kind of groundhog s day, another day and another avalanche of cancellations, canceling 2,000 flights continue, continuing this nightmare for travelers and the picture behind me tells the story. the liner here at ticket counter nonexistent because there are no flights to get on. but officials with the airline are telling passengers to just bear with them. just a little bit longer. saying that that this is almost all over and that normal operations, they predict could return to normal by next week. but these mia culpas falling flat on passengers that just want this nightmare to be over. one thing that has emerged is learning about a warning that southwest had recently in recent weeks when they said they knew they were going to have staffing challenges over the holidays. it was related to what we re seeing now with the fallout?