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People on the Move Country Bank announced that Russ Fontaine has been promoted to senior vice president, Customer Experience. He is a seasoned banking professional with 30 years of experience in key management and leadership roles in consumer sales and service. Fontaine previously held the position of first vice president, Sales and Market Management with Country Bank, where he oversaw sales and service. One example of a new program introduced by the bank, as a result of Fontaine’s recommendation, was the deployment of a “Voice of the Customer” program that enables the bank to measure and better understand the overall customer experience through various survey metrics. In his newly created role, Fontaine is tasked with leading a bankwide collaborative effort to view things from the customer’s perspective; this applies to both the bank’s external customer and its internal customer. Fontaine is active within the community, serving on the board of directors for the ....
Comcast names VP of Human Resources Comcast names VP of Human Resources Cone April 10, 2021 11:00AM Last week, Comcast announced the appointment of Colleen Cone as Vice President of Human Resources for the companyâs Western New England Region, which is headquartered in Berlin and includes more than 300 communities in Connecticut, western Massachusetts, western New Hampshire, Vermont and New York. Cone will oversee the regionâs human resource functions including talent management, career development and training; benefits, with a focus on employee wellness; and employee engagement and recognition. âColleen brings a vast amount of valuable experience to this role during a critical time in our new work environment,â said Dennis Mathew, Senior Vice President of Comcastâs Western New England Region. ....