announcer: this is on the money, your money, your life, your future. we begin with gift returns. traditionally if a store can t resell it, returned items are tossed out or sold to liquidators at a loss, but retailers are changing the way they are handling returns. courtney reagan has this week s cover story, exchange rate. reporter: americans returned $260 billion in merchandise to retailers last year, or 8% of total purchases. even higher around the holiday season. according to gartner research, less than half is resold leaving reers booking big losses, in some cases as much as 10% of total sales. add in the surge of online r. return rates from online sales can be 30% or more, and that has research from gartner warning retailers the old way of dealing with returns is a ticking time bomb. retailers are not very good at managing returns right now, and so unless they invest in their ability to manage returns, the volume of returns coming back will cause problems in th
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