Blog | blog | Burundi | English | Mobile for Humanitarian Innovation | Sub-Saharan Africa
In 2019, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with Ground Truth Solutions in Burundi to understand users’ experience of receiving cash assistance through mobile money. The work used human-centred design (HCD) methodologies to empathise with users and better understand, from their perspective, how programming could be improved. Read the full report
To provide more information about how this work was conducted and some of the outcomes, I spoke with
Max Seilern from Ground Truth Solutions.
Zoe: Thanks for joining me Max. I wanted to start the conversation by saying first how excited we were to do this piece with you. Ground Truth Solutions has a track record of producing these user journeys around cash assistance in a number of contexts. Maybe you could tell us a little bit about your past work?