Plan goal. And the trends are related only to this current audit period. So actually for all of these, ill just note that any metric that ends in a. 1 is a Key Performance indicator. These are ones that people can play with online. So in terms of the goal related plan, crimes are down, which is a positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least 85 of the time, and although the ontime performance did improve over the cycle, we are still short of that 85 target. O
Community investment of infrastructure for the past year. In this role, she is responsible for the Economic Development of the new transbay, mission bay and Hunters Point shipyard neighborhoods which collectively provide over 20,000 new Housing Units including approximately 7,000 affording Housing Units and 10 million square feet of commercial space and the management of various properties and existing and expired project areas. Prior to that, nadia served as the director of the Controllers Office of Public Finance since 2005. In this role, ms. Sesay conducted Financial Analysis for the mayor, board of supervisors, commissioners, and Department Heads relating to Debt Financing and oversaw the citys 3. 2 billion municipal debt portfolio. Without nadias skills and leadership, i dont know where i dont know that we would have have the successful bond and Capital Investment program that we have today. I certainly couldnt do that. She has worked in the office of Public Finance for over 19 ye
Her. She reminds me of that maya angelou quote. Ive learned that people will forget what you said. People will forget what you did, but people will never forget how you made them feel. I walk away from every encounter i have with nadia feeling good. I love that were neighbors and run into each other on Chestnut Street every once in a while. Nadia is a leader and example for us all, and i love what supervisor cohen said about black future month. Nadia embodies that to me. She is inspiring, and shes a dedicated public servant. Her resume is so impressive. She has been the executive director of the office of Community Investment of infrastructure for the past year. In this role, she is responsible for the Economic Development of the new transbay, mission bay and Hunters Point shipyard neighborhoods which collectively provide over 20,000 new Housing Units including approximately 7,000 affording Housing Units and 10 million square feet of commercial space and the management of various prope
The new transbay, mission bay and Hunters Point shipyard neighborhoods which collectively provide over 20,000 new Housing Units including approximately 7,000 affording Housing Units and 10 million square feet of commercial space and the management of various properties and existing and expired project areas. Prior to that, nadia served as the director of the Controllers Office of Public Finance since 2005. In this role, ms. Sesay conducted Financial Analysis for the mayor, board of supervisors, commissioners, and Department Heads relating to Debt Financing and oversaw the citys 3. 2 billion municipal debt portfolio. Without nadias skills and leadership, i dont know where i dont know that we would have have the successful bond and Capital Investment program that we have today. I certainly couldnt do that. She has worked in the office of Public Finance for over 19 years, serving as financial administrator and bond associate prior to her appointment as director. Nadia also sits on the San
A positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least 85 of the time, and although the ontime performance did improve over the cycle, we are still short of that 85 target. On this site, we just wanted to note that the sfmta did reach the city charter goal of Service Hours delivered of 90 in fiscal year 2016, and the agency should be very proud of this. For goal three in the Strategic Plan, we just wanted you guys to keep in mind that this audit focuses only on tran