Plan goal. And the trends are related only to this current audit period. So actually for all of these, ill just note that any metric that ends in a. 1 is a Key Performance indicator. These are ones that people can play with online. So in terms of the goal related plan, crimes are down, which is a positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least 85 of the time, and although the ontime performance did improve over the cycle, we are still short of that 85 target. O
A positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least 85 of the time, and although the ontime performance did improve over the cycle, we are still short of that 85 target. On this site, we just wanted to note that the sfmta did reach the city charter goal of Service Hours delivered of 90 in fiscal year 2016, and the agency should be very proud of this. For goal three in the Strategic Plan, we just wanted you guys to keep in mind that this audit focuses only on tran
This has not be easy because all our programs all of us are used to problem solving within our program when a consumer is dissas dissatisfied or whatever. And frankly, sometimes we can have a better outcome for the family because its usually the family who were working with. I cant anybody whos worked with ria, could you stand up please . Okay so its really an you see that . Okay. Down. Down. I know ria has family here so if her family could stand. [applause] thank you for teaching us a lot, thank you for your quiet way of teaching us. She didnt pound your head on the desk around it she just quietly and quietly moves it forward and makes sure we are doing what we need to do. Ive always got questions so shes always willing to take my questions and we always get back to where she started, which is interesting for me. I just cant thank you enough. I think the departments pet better for the work and im very sure that the individual people you worked with are as well. Now, who brought the f
Agentcyies are competing against county funded positions that are paid at a much higher rate. Along with the stringent hiring requirements it has become increasingly difficult to identify and employ qualified candidates. In order to provide a High Standard of care for our San Franciscos community of seniors and adults with disabilities contractors need increases in funding to be able to adequately fund these vital positions. 2015, 16 budget requests requests dos to allow agencies to pay a more equity salary level for caseworker positions. The cost would be approximately 200,000. My next point is for [inaudible]. While the final decision is delayed until later this month, we want to make sure this issue stays among your priorities. [inaudible]. Group van and ada transportation are most vital to disability population and consumers shouldnt have to pay additional fees for this critically needed service. Thank youm. And our final platform item is the cost of doing business. As not for prof
My next point is for [inaudible]. While the final decision is delayed until later this month, we want to make sure this issue stays among your priorities. [inaudible]. Group van and ada transportation are most vital to disability population and consumers shouldnt have to pay additional fees for this critically needed service. Thank youm. And our final platform item is the cost of doing business. As not for profit providers we urge you to consider across the board cost of doing business for all non profits. This has been a long standing problem and weapon just want to continue to bring it to your attention. Wed love to see an established annual cost of doing business for all contractors. Maybe consider doing a cost of doing business increase of 4 for the year 2015 2016. We will follow up with your and you staff with a meeting. Were also willing to organize nietz an opportunity for Community Round table with the case membership and partners. We want to thank you in advance for your time