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Its critical that we allow telework to minimize the number of people in federal buildings. With that, mr. Chairman, i yield back and i look forward to hearing from our witnesses today. Thank you. At this time i want to proceed with testimony from our witnesses. Let me do a quick introduction of the four of them. Joining us remotely is Michelle Rosenberg and the Strategic Issues team where she is on capital issues and she served for over 20 years on gaos tenured team. Shes been recognized with Health Care Team awards including two Meritorious Service awards and shell be testifying first and joining us remotely. Mr. Keith waington is with the u. S. Department of troilgz. Has been with the Department Si ....
Modernizing the teleworking moving forward using Lessons Learned during the covid19 pandemic. We should have some good come out of this pandemic. This hearing is focused on what we can gain, what gaps are still there, and what better we can do for this process. Its been a decade since the last telework legislation. The telework enhancement act of it set the baseline standards 2010. For them to follow with telework and over the last 10 years, weve seen great advances in technology and workforce expectations and the increase in cybersecurity threats. So many changes in the world, it makes sense to take a close look at the telework policies and strategies than the federal workforce. Current pandemic has acted as a magnifying glass for telework policy improvement. This Committee Held a hearing in july and during the hearing we were able to gather valuable information concerning ....
During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been comm ....
Furman, who was across from chair yellen years ago at the councils of economic advisors. It will be fascinating to see what she does in a very different job. The headline is she has to do with congress and the senate. Jonathan and she is conditioned by the experience of the previous cycle, and i think that is really important. This is about avoiding a premature declaration of victory. Chair yellen has lived that, and im sure she wont want to make the same mistake twice. Tom i am really focused on the department of defense after the chaos we have seen over the last number of weeks, so that will be an important announcement as well. The backdrop here is maybe the clearing of uncertainty, and look where the markets are moving. , 3600. N on the s p 500 64 off the is up march bottom. On a long chart, it is actually a very elegant chart with all sorts of good features. You really Wonder Within the debate of those good conversations openi ....
Learned and what to better improve the process. Its been a decade since the last significant piece of the telework legislation, the telework enhancement act of 2010 and it set the baseline standards for them to follow with telework and over the last ten years, weve seen great advances in technology and workforce expectations and the increase in cybersecurity threats. So many changes in the world it makes sense to take a close look at the telework policies and strategies than the federal workforce. The current pandemic has acted as a magnifying glass. This Committee Held a hearing in july and during the hearing we were able to gather valuable information to what theyve done to support the Remote Workforce and we were able to draw Lessons Learned with how they recalibrate the telework strategies and policies. During tha ....