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Speaking about the new research, Ernest Doku, broadband expert at Uswitch.com, comments: “The stakes in this year’s Uswitch Broadband Awards have never been higher. Months of lockdown living - and working - have seen millions of people rely on their broadband connection at all times of the day.
“For the past year, the performance and reliability of our broadband has underpinned our work, social life and leisure time. Faced with that challenge, the Big Four all found times tough, with none of them scoring a customer satisfaction rate above 50%. This could be a result of the perfect storm of surging demand and a decrease in staffing levels at call centres just as the number of customer issues soared.