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Skills-Based Talent Management in Hospitality and Tourism

Article - Skills-Based Talent Management in Hospitality and Tourism - By Bertrand Audrin - Hospitality businesses rely on their employees to provide excellent service and maintain the brand image. This front-line reality makes talent management a crucial activity for any hospitality organization. As the saying goes: The people make the place. ....

Bertrand Audrin , Skills Based Hiring , Test Gorilla ,

Employee Empowerment: Create an engaged and productive workforce

When roadblocks are deliberately thrown in your way, particularly in the workplace, it can be discouraging or even disheartening. Workers can sense when they are able to do more, but often lack the power or means to achieve their goals or even to speak up and express their frustration. Working in such an environment is highly irritating, which can lead to defeatism, reduced efficiency, and detachment. ....

Bertrand Audrin , Steffen Raub , Stefano Borzillo , Harvard Business Review ,