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AmEx is experimenting cautiously with generative AI for fintech

AmEx Digital Labs is currently exploring ways LLMs could be used “behind the scenes” to analyze the feedback and inquiries customers provide. ....

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Carbon Labeling and Emission Tracking Takes Hold with Consumers

As organizations look to advance sustainability and ESG initiatives, many CIOs and business leaders are recognizing the advantages of keeping consumers in the loop. ....

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American Express and its rivals are stocking up on tech talent

The overall technology sector may be downsizing, but American Express is bulking up for a cross-department innovation initiative, and Visa, Mastercard and Discover are hiring thousands of programmers and developers. ....

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American Express begins rounding-up charity pilot

The card network's test enables consumers to round up transactions to the nearest $1, $5 or $10 for donations to the organization of their choice. ....

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Is a four-digit security code too much friction? Google, Amex say it is.

American Express is the first issuer to use the search giant's virtual card technology, which uses tokenized credentials to replace other authentication methods. ....

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