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Odigo Joins Google Cloud Contact Center to Expand Global Customer Base CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs. The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to upgrade self-service functionality for a wide range of language options for the global marketplace. The collaboration will enable Odigo customers to have access to more than 40 languages, 125 dialects, as well as new technical support and capabilities from Google’s established cloud service team. ....
Windstream Adds Mitel s UCaaS Contact Center Solutions to Its Portfolio Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience. “Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-time coaching, AI chatbots provide faster and more personalized customer service. AI virtual agents can interpret and access customer data, so they can handle more inquiries on their own, freeing up human agents to handle complex calls.” ....