Side-by-side of text conversation on the Heymarket and Instagram apps.
The new capabilities leverage the Messenger API for Instagram, launched today at Facebook s Developer Conference, F8 Refresh. The powerful API links Instagram business accounts with Heymarket, allowing teams to manage their Instagram Messaging with their CRM, eCommerce platform and business apps, while providing a single, shared inbox for other messaging channels.
Until now, brands had to manage their Instagram Messaging conversations separately from their other apps and messaging channels. Switching between platforms slowed teams response times and overall productivity, creating a less streamlined experience for customers. Heymarket s support for Instagram Messaging brings these tools into one place, paving the way for improved team productivity and response times.
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/PRNewswire/ Genesys®, a global leader in cloud customer experience and contact center solutions, has announced new Messenger API support for Instagram,.
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Gladly Adds Integration with Instagram Messaging to Help Brands Connect Directly with Customers Where They Shop and Socialize
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New integration to Gladly platform provides customer service agents with a single thread for all customer communications, regardless of channel SAN FRANCISCO (PRWEB) April 15, 2021 Gladly, the customer service platform that helps brands deliver a more personalized customer experience, today announced its integration with the Messenger API for Instagram. With the latest integration, brands can now easily and efficiently scale their support across Instagram to better meet the needs and expectations of today’s savviest social shoppers.
Previously, a customer service agent helping a customer on Instagram would have limited insight into that customer and their personal history with the brand. Now, with Gladly’s new integration with the Messenger API for Instagram, agents can