CMO s top 8 martech stories for the week - 22 April 2021
All the latest martech, customer and adtech news from NICE, Phrasee, Qualtrics, Pegasystems, Birdeye, Signifyd, Wyng and GumGum
NICE launches CXone Expert
Data analytics outfit NICE, has launched CXone Expert, following the acquisition of MindTouch, cloud-based knowledge management software for customer experience.
CXone Expert is an artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalised content to customers seeking self-service while injecting crucial insights throughout the customer journey.
CXone Expert brings self-service experiences through the digital channels, from mobile applications and search engines to chatbots and websites by surfacing relevant content. The solution provides a seamless experience all the way to human assistance by giving agents the full context and power to see the customer’s journey and create an intelligent, constructive conver
Google Pixel collects 20 times more data than iPhone, study says
Updated:
Updated:
April 05, 2021 15:53 IST
iOS sends the MAC addresses and GPS location of even the nearby devices like other handsets and the home gateway, to Apple.
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Google Pixel collects 20 times more data than iPhone
| Photo Credit: Reuters
iOS sends the MAC addresses and GPS location of even the nearby devices like other handsets and the home gateway, to Apple.
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During first 10 minutes of startup, Pixel handset sends about a megabyte of data to Google. But iPhone sends only 42KB of data to Apple when the phone boots up, according to a study by Trinity College Dublin.