>> i think for purposes of 100% identification, there is value in doing so. >> reporter: lawmakers are starting to ask questions about pakistan and what terrorism officials there knew about bin laden living in their midst for years. and the white house said today, there is no timeline for when it will release photos, if they do. danielle nottingham, back to you. >> danielle, we saw senator feinstein. she knew that bin laden was in that compound for a long time. how long had she been in the loop. >> reporter: she said she knew since last december. and she actually saw photos of the compound and she said in the photos, very few people were coming in and out. she said trash was being burned instead of collected. and the compound didn't have any high-tech security. there was no electronic access gate. so to her, it was very clear that the compound served a very specific purpose. >> still, it seems like people were able to keep it all pretty quite under wraps in washington. >> reporter: yeah. and tonight, vice president joe biden is speaking at an event here in d.c. at the ritz- carlton and one of the things he said to the crowd, one of the first thing he said was he was surprised that the information did not leak. he said as many as 16 members of congress knew about this for a very long time. so he was surprised, too, at that news. >> danielle nottingham in washington, thank you. it was an extremely risky mission to take a terrorist leader down. tonight, we are getting new details on how the raid unfolded. randall pinkston shows us the mishap that could have foiled the navy seals' secret mission. >> reporter: the cia found osama bin laden's hiding place when one of his trusted aides made a mistake. captured al qaeda operativings gave up the nickname of bin laden's courier during interrogation. agents figured out his real name and cell phone number. >> he left the phone on and all it took was one phone call to give away the location of the compound. >> reporter: last summer, the u.s. began surveillance gathering evidence bin laden lived in the heavily fortified home. navy seals started training in a full scale replica of the compound without knowing the target. after eight months of planning, president obama gave the green light to send in the seals not b2 bombers to get proof bin laden had been killed. just before 1:30 a.m. pakistani time, two blackhawk helicopters approached the compound. as navy seals dropped down ropes, one of the choppers stalled out but the seals continued the mission. in the white house situation room, president obama and his national security team watched real-time video of the 40- minute operation. >> very intense period of time and we were holding our breaths. >> reporter: bin laden's men put up a fight. the seals cleared a smaller building first, then moved to the main building. they shot bin laden once in the head, once in the chest. >> ultimately it came out very well and the individuals who were involved in this performed flawlessly. >> reporter: in the situation room, the president said, we got him. randall pinkston, cbs news, new york. bin laden was dead for just minutes when the navy seals had to complete another part of their mission and that was proving the man they shot was in fact the world's most wanted terrorist. as joe vazquez shows us, they quickly turned to technology that was developed here in the bay area. reporter: after they shot osama bin laden to death, the navy seals shot a photo of him and quickly transmitted it back to washington. even with the bullet in the eye, with special facial recognition software, the u.s. government was able to identify him as america's number one enemy. >> they took the picture in the battlefield and they have historical images of osama bin laden. the computer will compare those images. >> reporter: facial recognition technology focuses on the top half of a face from the cheeks up, an area unique to every person. you may have seen the technology on social networking sites like apple's i photo used to organize pictures. but perhaps the biggest use these days is with security. >> facial recognition technology is now used in banks and retail stores around the world to prevent fraud and to catch thieves. >> it's a mathematical representation of the face. >> reporter: that mathematical representation is referred to as biometrics. 3vr a south of market software company specializes in analyzing bioplett tricks found in surveillance video. for example, a bank with 3vr software can catch an imposter cashing your checks. in the old days police might have to look through hours of videotapes. now as fast as a google search, facial recognition software can sort bank video associated with your account. it will flag the guy who doesn't look like you, cashing your checks, and a thief is caught. >> we looked at the point of sale transaction system. >> reporter: retail stores use it to catch criminals, whether an organized theft ring or an inside job. even those surveillance video can be grainy or catch someone at an odd angle, 3vr says its technology is very accurate and can send information to a multitude of stores all at once and can send information to a multitude of stores all at once. >> if i have established a good pattern that this is a person that i want to be looking for, i can actually be pro-active and go out and create an alert for that person. >> reporter: every major bank is using some form of facial recognition software, a technology developed in part at least here in the bay area going back to researchers in palo alto in the late '60s. there are a couple of other id factors. one, a dna test that the government says was more than 99% accurate and allen, a woman on the scene described as one of bin laden's wives pointed him out and said that's bin laden. >> joe, from everything i'm reading, the seals used this after the fact. people are saying why didn't you use it before they went in? but apparently, they couldn't get a good enough picture of this guy to determine and use this recognition software. >> reporter: as we understand it, some information released today that there were actually some spottings of a tall man in the yard of the compound but apparently those were satellite images and, you know, you can't get a real good read on facial recognition from up top. >> not good enough for that. all right, very interesting. joe vazquez, thanks. turns out there was a plan in place if osama bin laden was taken alive. cia director leon panetta talked to katie couric about those contingencies. >> yesterday white house counter-terrorism advisor john brennan said the navy seals were prepared for a capture or kill mission. if in fact they had taken osama bin laden alive, what were the plans? >> i think we always assumed from the beginning that the likelihood was that he was going to be killed. perchance he were to be captured, i think the approach was to take him quickly to bagram, transfer him to an offshore ship and have the principals at the white house decide the next steps. >> you can catch the full interview on the cbs evening news right after this newscast. and stay with cbs 5 and cbssf.com for continuing coverage of the death of bin laden. coming up, pg&e feeling some heat over its smartmeters. the defect that could end up overcharging customers. doctors taking a cue from airlines and tacking on fees. why struggling doctors say they have little choice but to get creative with special charges. and for some, it's become a wardrobe staple. but how those skinny pants could be making you fat. ,, [ banker ] mike and brenda found a house that they really wanted. it was in my sister's neighborhood. i told you it was perfect for you guys. literally across the street from her sister. [ banker ] but someone else bought it before they could get their offer together. we really missed a great opportunity -- dodged a bullet there. [ banker ] so we talked to them about the wells fargo priority buyer preapproval. it lets people know that you are a serious buyer because you've been credit-approved. we got everything in order so that we can move on the next place we found. which was clear on the other side of town. [ male announcer ] wells fargo. with you when you're ready to move. a police pursuit ends in a h it happened at 81st avenue d san lean some breaking news out of the east bay. chopper 5 is over this police pursuit that has ended in the crash. you can see them moving the car away from the intersection there. this is 81st avenue and san leandro street in oakland. that vehicle apparently skidded. you can see the skidmarks there. they are cleaning it up. it skidded off the road into a sidewalk. now as we go to chopper 5 pictures live as they tow that car away, officers have clearing out the scene clearing out the intersection. no word on exactly why that driver was running from officers in the first place. but it looks like things are being cleared up now. for the very first time, pg&e is admitting its smartmeters aren't perfect. this after the utility admits a defect in the devices over charged some customers. ann notarangelo explains what's causing those meters to malfunction. >> reporter: elizabeth, antioch is one of the cities where pg&e has found these defective smartmeters and so some customers here will be getting a refund. it turns out some of those complaints about smartmeters overcharging customers were right. pg&e now admits nearly 1600 customers in california had defective smartmeters installed in their homes and they run too fast in hot weather. >> caused by a rare defect in a meter manufactured by our supplier. and it's resulted in some overbilling. >> reporter: customers with the defective meters will get new smartmeters and refunds that will average about $40. they will also get a $25 credit for their inconvenience and be offered a free in-home energy audit. pg&e says it found the problem on its own, not through customer complaints. >> it was actually through the smartmeter technology itself that we were able to determine that a problem existed. >> reporter: that's little consolation to this man. his watchdog group up to 2,000 smartmeter complaints. >> the meters themselves turned themselves in and reported that they were the self-diagnostic problems. but the fact is this: for smartmeters to malfunction when the temperature gets over 100 degrees is absolutely ridiculous. >> reporter: according to pg&e, most of the affected customers live in antioch, brentwood, fairfield, fremont, vacaville and the central valley. tony says he doesn't buy pg&e's claim that there are only 1600 defective devices. >> a few months ago, pg&e was claiming that smartmeters were 100% accurate. we knew that wasn't true then. we know it's not true now. this is the tip of the iceberg. pg&e needs do a more thorough investigation. the puc needs to do more thorough investigation of all of the landis gear smartmeters. >> reporter: that company made 2 million of the 8 million smartmeters installed in california so far. he says this development proves the independent investigation into smartmeters that found no major problems was a sham and he is encouraging customers to file complaints directly with the public utilities commission. it's not difficult to find frustrated customers. what's your trust level with the company? >> on a scale of one to 10, it's probably a 3. >> they are a corporation and they are in it for the money. >> reporter: but erin oliver is fine, her bill stayed the same even with the new technology. >> i don't have a problem with this. i have never had a problem with it. >> reporter: pg&e says it has already contacted the customers who were affected so if you haven't heard from them, you're probably not on that list to get a refund. in antioch, ann notarangelo, cbs 5. it costs enough to see a doctor, you pay insurance premiums and co-pays. now some doctors want to start charging extra fees of their own. why some call it fraud and others say it's a necessity coming up on consumerwatch. from bad to good. how a junk food is suddenly a super food. from the cbs 5 weather center, taking a look at near and record high temperatures, we'll pinpoint the temperature that will pan out to be the warmest as eyewitness news continues right here on cbs 5. ,, ♪ let's go out to the dmv ♪ it's ok that we're number four hundred and three ♪ ♪ we'll find ourselves a comfy seat ♪ ♪ and watch some shows and stuff ♪ ♪ ♪ let's follow that lady with the laptop ♪ [ male announcer ] now you can watch hit tv shows on your laptop with u-verse online and on your smartphone with u-verse mobile, included with most plans. or get u-verse tv for as low as $29 a month for 6 months. in the network you can take entertainment with you. now get ready for this: some doctors are charging their patients fee we are used to the airlines charging baggage fees but now some doctors are going to be charging patients some fees to cover office could see. julie watts reports. >> reporter: as insurance companies continue to charge you more, many doctors complain insurers are paying them less. and that could mean new fees for you. reporter: >> i made $88,000 after a full year of work. this was an unstainable model for me. >> reporter: so in an effort to keep his mill valley practice, dr. robinson has joined a growing number of doctors charging patients an annual fee. while he lost a few, he says overall people understand. >> patients and the public are understanding that the high premiums that they are giving to insurance companies are not being given back to the physicians who are offering the services. >> reporter: but many are adamantly opposed to doctors charging fees. insurance companies argue it violates their contracts by charging for services already covered in their policies. in response to fees charged by one medical group, a letter was sent to patients calling the fees inappropriate. anthem blue cross went as far as accusing dr. robinson of fraud. >> all the things that we have asked the patients to pay in our annual administrative fee are not covered services. if insurance companies were to pay for all these services, we wouldn't be in this discussion. >> robinson said he got permission from managed healthcare to charge things like phone consultations, and other things. doctors spend an average of 142 hours a year dealing with the insurers themselves. >> it's a symptom of a very broken system. >> reporter: consumer advocate amy bob says many physicians are forced to find creative ways to get by. some are joining medical groups, others going cash only and cutting out insurers altogether. but if your doctor decides to charge a fee, should you pay? >> if your number one priority is to get quality medical care and your doctor tells you that this is a fee that they must charge because they simply are not covering their costs, and this is a doctor that you trust, i think you have to pay it. >> reporter: now, she admits she hates to say that. most doctors will waive it if you don't want to pay or can't afford it. julie watts, cbs 5. another gorgeous bright sunny day. roberta, how long is this weather going to last? >> until at least friday and then temperatures will drop like a brick, not a rock, a brick! because they are going to drop rapidly and very hard. but right now, this is the scene in san jose where we have wall-to-wall sunshine, visibility is unlimited. in fact, let's go ahead and take a look at some of the current numbers in and around the bay area in san jose in the berryessa area. it's in the low 70s when the average high this time of the year 74 degrees. sausalito, 68 degrees for this tuesday evening. san bruno around the peninsula, we do have a wind now out of the northwest kicking up to about 12 miles per hour in livermore at 77 degrees. from you out and about we have sunny skies. we are the recipient of an offshore flow so it's a little bit breezy. but those winds will begin to die down. tonight overnight a very mild night overnight into the 50s. mid-50s around the central bay. i want you to take a good look at this right here. this is one of our latest satellite images provided to us by goes west 10. what do you see here? this is what an offshore flow looks like. the coast is clear as high pressure continues to strengthen to bring the storm track north of the bay area. winds pick up out of the northeast up to 15. tree and grass count are high. highs near or record warmth to 90 in concord and fairfield as well as morgan hill. going with an outside number of 91 degrees. that will be in gilroy. otherwise, ditto thursday. then the rock falls hard on friday. especially over the weekend as temperatures take a nosedive for mom's day. 69 degrees slightly below normal but tomorrow temperatures are going to drop a good 11 -- increase a good 11 degrees through much of our areas. >> brick, rock, something's going to drop. thank you. we have been warned for years. next, stay away from coconut oil. so why is it now in health food stores? and before you ask, do these make me look fat, the nantz could actually make you fat. -- the pants that could actually make you fat. part of my job is teaching my patients how to take insulin. but i've learned a lot from patients who use flexpen. flexpen comes pre-filled with the insulin i take and i can dial the exact dose of insulin i need. i live my life on the go and need an on-the-go insulin. i don't need to carry a cooler with flexpen. novolog is a fast-acting, man-made insulin used to control high blood sugar in adults and children with diabetes. do not inject novolog if you do not plan to eat within 5 to 10 minutes after injection to avoid low blood sugar. tell your healthcare provider about all medicines you take and all of your medical conditions, including if you are pregnant or breastfeeding. the most common side effect of novolog is low blood sugar. other possible side effects include reactions at the injection site. get medical help right away if you experience serious allergic reactions, body rash, trouble with breathing, fast heartbeat or sweating. ask your healthcare provider about novolog flexpen today. learn more about the different insulins available in flexpen at myflexpen.com. flexpen, insulin delivery that goes with you. movie popcorn, because it ws popped in coconut oil, and t coconut oil is extremely dangerou two decades ago food police said to stay away from coconut oil. that it was dangerous. why is it found in health food stores? dr. kim mulvihill joining us to sort it out. >> reporter: coconut oil is a highly saturated oil and yes we have been warning people about it for decades. but now some well known nutritionists believe this fat has gotten a bad rap. >> reporter: pastry chef michelle of san francisco's range restaurant -- >> cake takes somuchh patience. >> doesn't the chef realize the fat is the devil incarnate? >> not at automatic. [ laughter ] i think it's good. >> reporter: for decades health professionals warned stay away from coconut oil, it will clog your arteries, raise cholesterol, give you a heart attack. >> the stuff even looks like hard. >> reporter: now health advocates say we should take a fresh look. it's good for your health. coconut oil is now found in health food stores. and used in gourmet treats. >> yeah, we love it. >> reporter: cafe gratitude serves raw organic vegan fare it exclusively uses coconut oil in all sweets and pastry. >> when it's chilled it burns up and sets up in desserts. >> reporter: he says this oil is actually a super food. >> we use it really because of the health benefits. >> reporter: benefits that include antimicrobeiam, anti- viral and antifungal properties. however, nutrition experts say the science isn't there. they do agree coconut oil has gotten a bad rap and deserves a reevaluation. it's too soon to go nuts. it's still a saturated fat. >> if you use coconut oil because you like the taste, tuesday in moderation and not all the time. -- use it in moderation and not all the time. >> reporter: she says let them eat cake. i make dessert. it's not healthy but i try to make something that's like a small portion and satisfying that doesn't have a lot of sugar in this that someone will enjoy eating. >> reporter: now, the main saturated fat in coconut oil is lauric acid. it doesn't raise cholesterol like other saturated fats. ladies looking for a secret to shed a few pounds in start by losing your leggings. the form fitting pants help support the lower body, a physiotherapist says they also allow those muscles to relax and shut off. frequently wearing leggings can cause the body to lose some firmness plus the enhanced shape the pants can give also decreases motivation to work out. ,, ,,,,,,,,,,,,,, california have cut back bee y one i'm dana king. here's what we're working on for eyewitness news at 6:00. plenty of towns and cities in california have cutbacks because of budget problems. why one community in the bay area says it's gone too far and the results, they say, are bodies piling up in the morgue. and not long ago, he may have been california's leading advocate of the death penalty. after all, he sent more than a half dozen men to die there. why the man known as the hanging judge now says capital punishment just isn't worth it. we'll have those stories and much more at 6:00. >> thank you. finally, after weeks of speculation, cbs says scott pelley will take over as evening news anchor. the official announcement came this morning and the veteran "60 minutes" reporter will start on the anchor desk june 6 on cbs evening news. katie couric leaving to pursue new opportunities. scott pelley going to continue