amazon.com says it will refund shipping charges for some and are also giving out gift cards to make up for the botched shipments. kate? >> see if it make s up for it with customers. the good news for the retailers, it's not over yet. phase two, the after-christmas sales are heating up. some stores have been open for an hour already. yes. that's early. george, i want to hear it. first, the question on everyone's mind, did you get all of your holiday shopping done? >> most of it. most of it. i still have some to do. here's the good news. you know, i was making my way into the bureau here on chicago's magnificent mile. you get on the street, notice the big, bright signs, promising huge sales, anywhere from 40%, 50%, 60% off. here's a look at what you can