RICKY WILSON/stuff Bobby O'Connor is now looking forward to the New Year knowing he is no longer being pursued for a car loan. OPINION: Complaining effectively over a shoddy good or service calls for both hard and soft skills. It can also require the wisdom to accept partial victory, knowing the alternative is to waste years on embittered, unproductive pursuit of revenge. During the past year, I’ve met many complainers, indicating some of the factors which lead some to succeed, and others fail. In the months before Christmas, I covered the story of Auckland pensioner Bobby O’Connor, a nice man lacking many of the skills to complain.