Shoddy service from Scottish Widows has left my late 96

Five weeks after the death of Edna Cowen, 96, her funeral has been plagued with delays and her family have been unable to carry out her wishes or lay her to rest.

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Edna Cowen , Gwynneth Connor , Laura Connor , Keith Cowen , National Association Of Funeral Directors , Scottish Widows , Money Mail , Senior Protection Plan , National Association , Dailymail , Money , Moneypensions ,