Shaker Heights rolls out pilot program to deal with mental health crisis-intervention calls Updated Feb 16, 2021; Posted Feb 16, 2021 In its last public meeting held nearly a year ago, (March 14, 2020), Shaker Heights Fire Chief Patrick Sweeney (standing) provided City Council with a coronavirus update. Like all meetings since, the Feb. 8 work session dealing with a mental health-related Crisis Response Pilot Program was held online via Zoom. Tom Jewell/Special to cleveland.com Facebook Share SHAKER HEIGHTS, Ohio -- A pilot program could leave first responders better equipped with additional training, tools and resources to handle the steady volume of mental health-related calls that come through emergency dispatch.