Customer satisfaction in Malaysia exceeds global average Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose KUALA LUMPUR, MALAYSIA - Media OutReach - 20 May 2021 - New research released today from Qualtrics (Nasdaq: XM), the world's No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in Malaysia, and the new experiences businesses should provide to meet the needs of consumers today and in the future. The new study from the QualtricsExperience Management (XM) Institute, "2021 Consumer Trends in APAC", examined the perspectives of 1,000 consumers in Malaysia. The study highlights how companies will need to rewrite their playbooks to deliver great online, in-person, and hybrid experiences to attract and retain customers.