adjustments and they did send in a new team of clinics to take a look at this problem. it's been in the works and getting resolved. but it is symptomatic of something that's been probably happening in v.a. far too long. and that's understaffing. and we heard deputy secretary sloan talk about managing to a budget instead of the requirement. i think at this point they are just now understanding that you have to manage to what's needed. take look at demand and determine what's needed and memphis, because it got this attention, i hope it will speak to the bigger, bigger solution. >> sherman, the video itself speaks for itself, obviously the need to take it, these veterans felt like they weren't being treated the way that they should. do you know if anyone has been held accountable here in memphis? do you think someone should be held accountable? we have heard about the difficulties of holding anybody accountable? can anybody be held