and move on. >> as a parent, could i ask you to respect my children's space? >> but she was a ball of fire that attracted publicity like nothing else. >> the clock was ticking and she was about to run out of time. ♪ ♪ ♪ ♪ i want to reassure all those people who have loved me and supported me throughout the 15 years, i'd never let them down. >> we're actually hearing princess diana speak from the heart. she's giving her first ever solo interview. >> the public were riveted, 20 million of them watching in pubs. everybody hung on to her every word. >> she went from military style jacket, very strong, very powerful, extremely chic. she's saying i know you're going to attack me and i'm going into battle. >> i was separated wife prince of wales, i was a problem full stop. never happened before. what do we do with her? >> can't we back her off quietly rather than campaign against her? >> she won't go quietly, that's the problem. i'll fight until the end. >> she was controlled, unmessaged, well rehearsed. it was a full hour of solid television with the camera trained right on her face so that she could say what she wanted. >> she saw an opportunity to go after charles. what a shot to take for diana. >> i would think that the top job as i call it would bring enormous limitations to him. and i don't know whether he could adapt to that. >> that was the dagger in the heart for the palace, how dare she question the prince of wales right and ability to be the negligence king? >> she had no choice. no one was listening to her at the palace so she decided to turn to the public. >> i think she's come across very well telling people what pressure she's been under. >> charles had his say. it's about time she had hers. >> 92% of people supported diana's decision to do the interview and that was it. that was the victory for diana. >> the kinds of things she said about prince charles and the monarchy in general, they viewed it as a massive betrayal. >> it is someone from the inside really being a traitor to the image that the monarchy is an infallible institution. >> this morning queen elizabeth said she's had it. time for prince charles and princess diana to officially end their troubled marriage. >> i remember she phoned me. she said she'd got this letter from the queen telling her and prince charles to finalize the divorce. she said to me, you know, patrick, that's the first letter she's ever written to me. and there was a little catch in her voice. i thought wow, and it's probably the last letter she's going to write you, as well. >> she knew that this interview would ultimately lead to divorce, which officially she said she didn't want. but it was the only way she saw her getting any kind of freedom for herself. >> welcome back. we're talking about the fairytale marriage, so-called that if anything ended very, very sadly finally formerly said, officially the princess of wales will agree to a divorce. >> one of the issues was whether diana would keep her hrh title. >> her royal highness carries with it a very much elevated status. it is a badge of honor. >> she's not a part of the royal family anymore. diana would have to start to curtesy to minor royals, so think about that. >> a press mob gathered at the office of the princess not for a glimpse of the royal super star but a dry piece of paper announcing that 15 years of troubled marriage will be over in a little more than six weeks. she will continue to live at kensington palace and share in the upbringing of prince william and 11-year-old harry. >> she loses the title of hrh, her royal highness but gains more than $20 million. >> the day of the divorce and she was putting on one of her oscar performances i'd say. she got out and she was looking confident, looking sexy. this is the day and a moving forward kind of attitude. >> we all noticed she was still wearing her engagement and wedding rings. in spite of the fact this was the day that her marriage was officially over. when she got home, she told me she just sat down and felt she'd like to ring up prince charles and just talk to him but she said i didn't because i would have boiled on the phone and he would have thought i'd gone mad again. >> here was a young woman that married at 20 and she felt very much she was now on her own. and that she was going to have to prove herself. >> i think i'm going to cut a very difficult path for everyone else. i can do this journey so much better and not feel trapped. i'm going to break away on this setup. this is the tempur-pedic® breeze° and its mission is to make sleep...feel cool. so, no more night sweats. no more nocturnal baking. or polar ice cap air-conditioner mode. because the tempur-pedic breeze° delivers superior cooling... from cover to core. helping you sleep cool, all night long. save up to $500 on select adjustable mattress sets during the tempur-pedic black friday event. learn more at tempurpedic.com it's the black friday sale. get 30 to 50% off everything. ♪ ♪ this is how we shine... at zales. the diamond store. bye mom. my helpers abound, i'll need you today. our sleigh is now ready, let's get on our way. a mountain of toys to fulfill many wishes. must be carried across all roads and all bridges. and when everyone is smiling and having their fun i can turn my sleigh north because my job here is done. it's not magic that makes more holiday deliveries to homes in the us than anyone else, it's the hardworking people of the united states postal service. (kids playing) pnc bank believes that if your phone can help you track your pizza come on, cody. where are you, buddy? then your bank should help you track your spending. virtual wallet® is so much more than a checking account. its low cash mode feature gives you at least 24 hours of extra time to help you avoid an overdraft fee. okay, he's gotta be close. he's six blocks in the other direction. make a left, make a left, make a left! he made a right again. virtual wallet® with low cash mode from pnc bank. one way we're making a difference. feeling sluggish or weighed down? it could be a sign that your digestive system isn't working at it's best taking metamucil everyday can help. metamucil psyllium fiber, gels to trap and remove the waste that weighs you down. it also helps lower cholesterol and slows sugar absorption to promote healthy blood sugar levels. so you can feel lighter and more energetic metamucil. support your daily digestive health. and try metamucil fiber thins. a great tasting and easy way to start your day. it was a romance the nation shared. the day diana spencer became the royal highness, she seeks a new role and many wonder if charles will remarry. >> the princess was appealed to be left alone by the media at a sad time for her. she would begin her new life as a single woman without the title her royal highness. >> one person, diana, took on the royal family. and now she needs to take a step back and figure it out. >> diana was even more isolated after her divorce. she hadn't just lost the royal family and her ex-husband, but the whole backup, the palace machinery. the one saving grace, if you'd like for her, was of course, william and harry. but when they were not around, she was quite alone. >> she would go back to the palace and there would be nobody there to welcome her home, to say well done or let me pour you a drink. >> she'd lost her sense of trust and security. she began to stream line the people around her. she said no to 24-hour support and protection. >> the only place she really felt utterly secure was inside her apartment at kensington palace which in many ways was sort of ironic because she also found it suffocating. >> we would talk about three times a week, and it was something that came up that could be three calls a day for two or three days nine hours. >> there is no doubt diana had all sorts of feelings of insecurity and she always spoke to me able her feelings of emptiness inside. >> she turned to america and why shouldn't she and why wouldn't she because in america, diana was adored. >> diana is flying into town and chicagoans can hardly contain their excitement. >> she went to luncheons, to raise much for breast cancer research. she did chores in the city. it was like the earliest days of dimania. >> we've never seen anything like this. her power is phenomenal. there are so many people who will pay top dollar to sit in the same room. >> if you're anyone who is anyone, you're clutching tickets to the two royal fundraising events even those in the $50,000 benefactors package have all been snapped up. >> ladies and gentlemen, would you please stand for the princess of wales. >> diana really loved america. she loved the people and all the personalities she came in contact with at all the events. >> she was being inundated with offers from big american corporations to be the face of theirs and the face of that, a perfume contract was waved under her nose. she would have nothing to do with it. she was quite clear she wasn't going to fall into a trap where she could become some kind of rich man's commercial property. [ cheers ] >> she wanted to prove herself as a human being for who she was as opposed to what she represented. ♪ ♪ >> breakfast >> breakfast at the white house. this highest level engagement gave the prestige of her latest american visit a huge boost. >> she goes to the white house. she had been there before but this was her first trip as an independent woman. >> i want to welcome all of you and particularly our guest of honor, diana princess of wales. this is one of the nicest british invasions the white house has ever had. >> to see diana and hillary in this frame together, for diana that must have felt very empowering because the biggest fear was that she would be rejected by everyone if she was no longer married to charles. >> hillary then had a private meeting with her afterwards and they did really hit it off. diana singled out hillary's strength as the thing she admired because strength is what diana wanted to have. >> there would definitely have been a little bit of uh-uh, look at my power, look at my stardom everyone in the royal family and i don't need you anymore. >> she was on the level of grace kelly, but she was all of them if i may say so rolled into one. >> diana wasn't just going to do the frilly stuff. she was going to take on campaigns that were important. she said look, when i go anywhere, i can take 70 photographers, you know, 100 journalists with me. and she was going to use that. ray loves vacations. but his diabetes never seemed to take one. everything felt like a 'no'. everything. but then ray went from no to know. with freestyle libre 2, now he knows his glucose levels when he needs to. and... when he wants to. so ray... can be ray. take the mystery out of your glucose levels, and lower your a1c. now you know. try it for free. visit freestylelibre.us every day in business brings something new. so get the flexibility of the new mobile service designed for your small business. introducing comcast business mobile. you get the most reliable network with nationwide 5g included. and you can get unlimited data for just $30 per line per month when you get four lines or mix and match data options. available now for comcast business internet customers with no line-activation fees or term contract required. see if you can save by switching today. comcast business. powering possibilities. the scheduled flight for an unofficial visit for the most high profile red cross volunteer. >> diana broke out for her involvement in the anti land mines project in angola taking on board unfashionable issues, issues that the royal family stayed away from because it was controversial. >> it is my sincere hope we shall focus world attention on this vital but until now largely neglected issue. >> in the first meeting with diana, it was very clear it was heart felt from diana how serious the anti personnel position was. at the time someone lost their life or was injured every 20 minutes until the world easily. >> i've never seen scenes like it before. i've never been in this environment. it's very humbling. >> i suddenly thought my god, after all these years of washing royal dirty laundry in public, now we have a real story to tackle. >> how long has she been waiting for a prosthesis ? >> she's been waiting for the prosthesis for about three years. >> i think it was a genuine sense of empathy there. i don't think she did have a particular connection with people who struggled. the queen, prince charles, that greater sense of a barrier. >> what's happened here? >> she has foot on mine and all the intestines were outside. >> land mines was controversial. she understood it was a political issue, so she wasn't afraid of those. >> diana is now willing to take risks and she was in a much more liberal position than the british government was. >> it's 7:00 on wednesday the 15th of january. the headlines this morning, the decision by diana princess of wales to support a campaign against land mines is reported to have angered ministers. >> it was a junior cabinet minister who had said he did not feel that diana should be on a campaign like this and she was siding with the labor party, which is a complete no no being party political for a member even an estranged member of the royal family. i seized my moment and stuck my microphone in front of diana. >> ma'am, they said you're under cannon by supporting this campaign. do you have any reaction to that. >> many try to highlight a problem going on all around the world, that's all. >> it's been said you're aligning yourself with labor policy. do you think that's wise? >> i don't know what you're talking about. >> we need to move on. >> thank you very much. >> that really brought me to tears now. am i -- who said i'm a loose cannon? >> i know i really upset diana because she was doing a good job out there. >> she insisted she was not worried by the debate back home that resulted from her comments. >> i saw it merely as a distraction because i'm not a political figure. i'm a humanitarian figure. >> she knew she would get headlines if there could be an image. >> she knew what the picture was and she'd work on it in her mind. it was like an instinctive thing. she said well, they can never take away the pictures. >> she short circuited 30 years of men in suits talking and probably finds good 300,000 people alive today who wouldn't be without that trip. >> diana invented the idea of the celebrity activist, the celebrity conscious. she's almost a diplomatic figure by this point. >> it's what the party has been waiting for all these years. >> when in '97 we got a new and young labor prime minister tony blair, that all good something good for diana. >> a new dawn has broken. [ cheers ] >> we see diana having meetings with tony blair, the new prime minister. diana had a plan. the trip to angola was just the start. >> she harbored this ambition to be some kind of ambassador for the country. i've got no doubt whatsoever that had she lived, something would have developed. labor government were all about modernization and energy and a new way of doing things and she was in that same space. the royal family, charles would have been seen much more as a force of conservatism. >> she needed to make sure that the narrative around her life moving forward was positive. so diana is clever. she wooed the editors of the papers and would invite them over for these cozy lunches at kensington palace. >> however much you were in love with diana and her image, she was a manipulator. she could throw you off your guard with a flutter of the eyelids. it was a tactic. she actually phoned her favorite photographers to let them know where she might be. she would telephone gossip writers. she would encourage them to build her up at the expense of the rest of the rather staged royal family. but you get your fingers burned if you mess with the fire, you know, and the fire was the media. the perfect gift to give this holiday. exclusively at kay. c'mon caleb, you got this! and if you don't, there are other options! umpire: ball! good eye! good eye! eyes are good for lots of things. like reading! be the best, caleb! statistically impossible, caleb. umpire: strike three, you're out! you'll get 'em next time! or you won't, probably won't. and it won't impact your future whatsoever! talk to us about college planning today. feel comfortable about tomorrow. massmutual. ♪ ♪ ♪ ♪ it's time for our veteran's day sale on the sleep number 360 smart bed. what if i sleep hot? ...or cold? no problem, the sleep number 360 smart bed is temperature balancing so you both sleep just right. and it senses your movements and automatically adjusts to keep you both effortlessly comfortable. so, you can really promise better sleep? yes! you'll know exactly how well you slept, night after night. we take care of the science. all you have to do is sleep. save $1,000 on the sleep number 360 special edition smart bed. plus, 0% interest for 36 months and free premium delivery when you add a base. ends monday. she's a beautiful woman. she was in a bad marriage, and now everyone is rooting for her to find love again. >> i think the real question is who would want to take diana on? >> great problem for diana is however hard she worked at her good works, the media is like oil seeping. it will get everywhere, into every nook and cranny. it looks at the personal side. >> now we have the story of princess dianna. it's a wonderful fairly tail gone wrong. >> it was an obsessive interest she had a marriage gone wrong wanting to find out who she's seeing and dating and who will be the next man in her life? >> she was looking for a new and different kind of life, a happy marriage. >> once said to me i should get married. >> diana met hasnat khan while visiting a friend at the hospital. >> hasnat khan was a prominent pakistan heart surgeon. he made her feel safe. >> hasnat khan was a man who mended people's hearts quite literally. she hadn't really had a proper relationship since she had been dating prince charles all those years earlier when she was a teenager. >> she loved the fact she would live a reasonably ordinary life. >> she would wear a wig and glasses and nobody recognized her and she was standing in the queue there once she rang a friend. i mean a queue. >> you did have a small flat at the back of the hospital and diana did go there and did clean it up for him and she just loved it. >> she was so pleased to be able to do regular things like wash, iron, cook a meal. >> she did meet his family very secretly. >> the footage is so delightful. we see her trying to learn more about her partner's family and heritage. she's really invested in trying to make it work. >> it probably was true love but at that stage of her life, i think she would have done anything asked if he said he'd marry her. that probably would have included converting to islam. >> diana and i had a very good relationship with no personal problems. the only problem we did have was with the media and the only place we could have any real privacy was at kensington palace where they couldn't get to us there. >> hasnet's statement showed to continue, they needed to free themselves from the press. >> i told her the only way i could see us having a vaguely normal life together is if we went to pakistan as the press don't bother you there. >> she hoped somehow she'd be able to sort of slip off into some sort of new private world but it simply wasn't going to happen. >> it was intense, the coverage when you were with diana. you just need to find one thing and it would be on the front page of all the newspapers. >> diana was worried about that. she felt hasnat would crack and that would be the end of it. >> but the spotlight was on her. you can't divorce yourself from the media once you've taken their vows. you can't just decide one morning i don't feel like it today. they're camped on your doorstep for life. >> please! give us some privacy, please. thank you very much. >> she hadn't had police protection for a couple years. that barrier between her and the paparazzi no longer existed. >> one more? >> no. >> please. >> absolutely not. >> hay day for them because they would rush up and it would be right in her face close up, lenses in her face talking to her being rude to her. >> out, o-u-t, out. >> you'd be looking for a car or a tip saying she would be at such, such place. >> there were a block of flats opposite a gym and originally, we had paid someone to actually go into their flat and use their window. you needed a view. >> she was photographed leaving the gym and the press spotted what they thought was some cellulite on her leg. >> it headlined "princess lumpy legs." it went from china to colombia. >> the next day diana goes to the gym in a huge coat. she had to cover herself up because she had been shamed by the press. >> when i was writing a column, i regularly used to say pretty bad horrible things about diana. one of the very first things she said to me was why did you write those awful things about me? >> she thought everything she was did was misinterpreted, misunderstood and her view was that she simply had enough of it. >> i've always felt that diana thought she craved the anonymity that used to be hers but actually, was addicted to the fame she had acquired. and could never quite give it up. at carvana, we treat every customer like we would treat our own moms, with care and respect. to us, the little things are the big things. which is why we do everything in our power to make buying a car an unforgettable experience. happy birthday. thank you. we treat every customer like we would treat our own moms. because that's what they deserve. ♪ you pour your heart into everything you do, which is a lot. so take care of that heart with lipton. because sippin' on unsweetened lipton can help support a healthy heart. lipton. stop chuggin'. start sippin'. ♪ ♪ there are beautiful ideas that remain in the dark. but with our new multi-cloud experience, you have the flexibility you need to unveil them to the world. ♪ why hide your skin if dupixent has your moderate-to-severe eczema or atopic dermatitis under control? hide my skin? not me. by hitting eczema where it counts, dupixent helps heal your skin from within, keeping you one step ahead of eczema. and that means long-lasting clearer skin... and fast itch relief for adults. hide my skin? not me. by helping to control eczema with dupixent, you can show more with less eczema. don't use if you're allergic to dupixent. serious allergic reactions can occur including anaphylaxis, which is severe. tell your doctor about new or worsening eye problems, such as eye pain or vision changes, or a parasitic infection. if you take asthma medicines don't change or stop them without talking to your doctor. when you help heal your skin from within, you can change how your skin looks and feels. and that's the kind of change you notice. talk to your eczema specialist about dupixent, a breakthrough eczema treatment. (judith) in this market, you'll find fisher investments is different than other money managers. (other money manager) different how? don't you just ride the wave? (judith) no - we actively manage client portfolios based on our forward-looking views of the market. (other money manager) but you still sell investments that generate high commissions, right? (judith) no, we don't sell commission products. we're a fiduciary, obligated to act in our client's best interest. (other money manager) so when do you make more money? only when your clients make more money? (judith) yep, we do better when our clients do better. at fisher investments we're clearly different. diana decided to auction off 79 of her dresses for charity so she once again thrust herself into the spotlight creating a massive frenzy around her. all eyes are on her. none of us knowing it would be the last time that she would be visiting america. >> it's already been dumbed the jumbo sale of the century. >> diana was eager to redefine herself based on her humanitarian work and her wardrobe followed suit. >> most of us can't fit in your size. she's very tall and very slim. i know i couldn't. >> i thought it was wonderful idea that she's kind of shedding her skin. >> everyone in new york came to that auction because it was diana. >> there were so many people there. everybody pressed in tight shuffling around trying to get in there. >> 2,000. set at 46,000. >> i remember sitting there watching the dollar signs go up and up and up. these dresses were being sold for huge systems. >> $135,000. >> it was a lot of money for charity. i think something north of $3 million for charity in one night. >> 175. >> she said i love the fact that i can raise $1 million like that. >> i knew she would get that. 200,000. >> she's going to these glittering events dazzling the cameras but she was always on her own. >> she did have that duality where she could be in public glowing and her private life was traumatic. >> i think hasnat khan, they got to the point it exploded. >> they started writing about him and investigating his family. >> the princess of wales was giving nothing about her secret meeting. she met with family of close friend hasnat khan. he said the princess was a good friend, not a girlfriend. ♪ ♪ >> in the trips to pakistan, she wants the commitment from hasnat back to her. >> they've been together for two years, and she wanted to go public. >> my main concern about us getting married was that my life would be hell. i knew i would not be able to live a normal life, and if we ever had children together, i would not be able to do normal things with them. i did not want that sort of lifestyle. >> hasnat khan's statement shows us that everything that comes with diana is pushing hasnat khan away. and there is nothing that diana can do because she'll continue to be the most famous woman in the world. ♪ ♪ >> diana's relationship with hasnat khan came to a natural end because it was not going to progress any further. >> i think she would have married him in a heartbeat. it is sad. because i think she had found the love of her life. >> diana said she couldn't just sit at kensington palace and watch the four walls. it appears very glamorous but she was lonely. >> she is heartbroken and she gets invited by a billionaire, mohammed on a yacht. she accepts. >> it's been another day on the coast of st. tropez. the princess and her son are holiday guests. s are holiday guests. >> the controversial figure. >> he's like tangled a lot with the british establishment. he's been denied citizenship. >> one of the reasons she was in the south of france, that was a way she could get a nice holiday for her children. >> not only did she go to st. tropez with her family but the world press went, as well and it really was the world's press. it was basically a shooting gallery. >> today the princess took a stroll. she was in full view of press and tv cameras and was apparently not upset by them. >> this is the most wonderful two fingers to the british establishment. >> mohammed riaz and diana were both outsiders. she admired his audacity because he was sticking it to the establishment, which also was her enemy. >> if you look at the bigger picture, back home prince charles was throwing a 50th birthday party for camilla parker bowls. >> the game plan behind tonight's 50th birthday bash seemed to be to place camilla firmly center stage. >> prince charles is saying to the world in a covert way, this is my woman. >> diana was disoriented by this. she could still be throwned by something which she found destabilizing. the emerging of camilla replacing her, she found it difficult to handle. >> she found it hard to contemplate the idea of camilla as stepmother to her boys. that was a tough one for her. >> princess diana was preoccupied by camilla parker bowls, rather distressed, rather angry wanting to provide an alternative picture. >> diana was out posing in her bathing suit, giving the paparazzi so many photos thereby relegating camilla's 50th birthday party to the back pages. >> three days into her holiday in st. tropez, somebody arrives to take her mind off of the royal family. and that somebody was mohammed's 42-year-old son dodi. ♪ ♪ this is how we shine... at zales. the diamond store. ♪ ♪ ♪ ♪ the ergo smart base from tempur-pedic responds to snoring- automatically. so no hiding under your pillow, or opting for the couch. your best sleep. all night. every night. save up to $500 on select adjustable mattress sets during the black friday event. paul loves food. but his diabetes made food a mystery. everything felt like a "no". but then paul went from no to know. with freestyle libre 2, now he knows how food affects his glucose. and he knows when to make different choices. take the mystery out of your glucose levels, and lower your a1c. now you know. try it for free. visit freestylelibre.us derriere discomfort. we try to soothe it with this. cool it with this. and relieve it with this. but new preparation h soothing relief spray is the 21st century way to do all three. even touch free. preparation h. get comfortable with it. good evening. what could be more fitting in the steamy month of august than another steamy royal romance? william and harry left st. tropez and went up to scotland to be with their father. and then, the romance of diana and dodi began. >> she immediately starts this relationship after that breakup. and i mean, it's pretty obvious. to make hasnet jealous. >> royal watchers around the world are buzzing over the latest pictures of princess diana frolicking in the mediterranean with dodi al fayed. >> dodi was a bit of a playboy, it has to be said. he lived a party lifestyle. three or four parties a week. >> he is a very flamboyant figure, and this relationship exposes that diana is -- is very different than the royal family. >> diana had stepped out of the comfort of royal-family life. and now, she was being welcomed and ushered in to the al fayed life which was sort of a celebrity version of royalty. >> he was showering her with lavish gifts, and filling her apartment with roses. so, she was bedazzled by him and he was taking her everywhere. >> dodi whisked diana away for two more luxury holidays on his, you know, uber yacht. >> i remember sardinia, corsica, even at one point pulling into majorca. it was just a crazy time. >> this was a relationship going at rocket speed. in total, they only spent just under four weeks together. >> they did have some affinities. they both had difficult childhoods. they had a certain vulnerability. they were both outsiders. >> you start to see this relationship evolve with photos in the press. for diana to show the world that she's now happy -- >> that was a huge break with diana from previous relationships. it was saying i'm a single woman. i'm seeing a man. he's available. i'm available. well, why not? >> the holiday was filled by the italian paparazzi who are now auctioning the photographs to the highest bidder. >> there was a feeling that if this relationship were really going to be the one, then we wanted to be ahead of the game. so, you would pay for those photographs. it became enormously important for the media to follow this story to its conclusion. >> every newspaper editor was buying into this story. and they were already writing the next chapter. they were already writing the wedding bells will be ringing soon . >> right at the end of august, they end up in paris for one more night. she and i spoke on that saturday night, and she was very keen to get back to london. she was missing her boys a lot. in those last few days, she kind of lost control. she sort of surrendered it to the fayed machine. >> on that fateful night, there was speculation that dodi was going to propose to diana. >> i'm not entirely sure diana was ready to accept a proposal of marriage. she insisted she wasn't. things were moving very fast, and she needed a breather. >> someone's out they're very important. >> but dodi and diana decided to leave the security and the comfort of the ritz hotel to drive to his apartment. when they climbed into the car, the paparazzi were outside leaping on their motor bikes. >> princess diana. >> it certainly feels that the clock was ticking out, and that she was about to run out of time. >> i think about how things could have been different. she was so looking forward to figuring out the rest of her life, what the priorities were, where she was going to be going, what she was going to be doing. >> i know one day, the rules of life, i will be able to have those things which i always planned for. they'll be that much more special because there will be that much more depth. diana, princess of wales, has been killed in a car accident. >> charles was in absolute shock. >> this is going to be like nothing we've ever seen. >> her death was just so unjust. >> you started to see ferocious anger grow across the globe. >> the monarchy in britain was on the knife edge. >> 2 and a half billion people tuned in. >> william's thinking, why are they crying but i can't? >> it's just such a reminder of what has been lost here. >> diana, whose beauty, both internal and external, will never be extinguished from our minds. ♪ ♪ i stand before you today to representative of the family in grief in a country in mourning before a world i