she was battling with from the outside set. >> my dreams were full at night. i dreamed of camilla the whole time. obsessed with camilla. >> she adored prince charles. she wanted to be a part of the royal family, to be a credit to the monarchy. she wanted to show the world and she wanted to show camilla look what i am. look what he's got. the true diana came out. she has a backbone. she knows she's being seen by camilla. i'm about to marry the future kingsessing of england. >> diana frances, will thousand have this man as your wedded husband? >> i have made it. i'm here, you're there. i won, you lost. and that's when the camera lights. out of about 3,000 built up enthusiasm. prince charles was so relaxed, he nearly came to grief on the top step. and when it was over, prince charles clasped lady diana's hand assuredly and unaffected. >> she was photo jennic, young, beautiful, the world was in love with her. >> it was like a perfect love story, but behind the scenes a whole different story was playing out. a story of struggle, a story of 19-year-old girl, naive, in this world, trying to find herself. >> here at the bbc we mounted the biggest ever broadcast, there are more than 60 cameras covering the route. the english know how to put on a bigger than life event. the date was getting nearer and nearer and it was starting to sing in how many people were going to be watching this wedding and how important it was going to be. >> is your heart heavy? >> she had just taken on a life of its own. >> just about every network in japan is covering the wedding. >> that's right. >> why the big interest there? >> well, because it's exciting. >> when we realized that she was the one, there was no stopping the press following her. every day she read about herself in the newspapers. every time she switched on a television, there she was. the pressure must have been is absolutely colossal. a polo match found the ever-present photographers just too intrusive. she was led away obviously distressed. >> it's not much fun, actually, watching polo when you're surrounded by se long lenses pointed at you from all directions. i think all this adds up to a certain amount of strain each time. >> it's tempting to look at diana crying at polo matches and thought everyone was looking at her expecting her to behave correctly. but diana's learning curve was realizing that charles wasn't really hers, that he was in love with someone else. >> camilla kept rearing is head. i'm trying to be mature about the situation, but i couldn't talk to anyone about it. >> diana found out about camilla parker bowles and charles's relationship from the gossip mongerers at buckingham palace. she knew at that stage that charles was in love with camilla, even though he had broken off the relationship and to be the dutiful loving husband of diana. that must have sounded very hollow to her. she was too young to understand what charles and camilla had between the two of them. charles and camilla are soul mails. they know each other at a very profound level. camilla was uncomplicated. she was sexy. it would have been so much easier for ech if those two just got together. but the timing didn't quite work out. he went away. he was studying. he was in the navy. she got married. she had her kids. then he was engaged. camilla was not deemed a suitable lady to join the royal family and certainly not a future queen. she was adventurous, outside spoken. she was racy. she was very popular with men. she'd had some boyfriends. she'd been around. >> you cannot have the future queen of engelland with lovers in the past. you could not have that. >> camilla and diana did know each other. some of the courtship that charles and diana enjoyed actually happened at camilla's family home. charles when he introduced diana to camilla never explained to her that camilla had been a girlfriend. and when she discovered that there had been a relationship, would have felt embarrassed and humiliated. and she began to have misgiving about marrying somebody that had had such a significant other relationship and she was talking about how she would handle this. >> she fights to become that perfect modern princess. not only for the royal family and the world but for charles. >> it was like having a rock star join the family. get ready - our most popular battery is even more powerful. the stronger, lasts-longer energizer max. ♪ darling, i, i can't get enough of your love babe♪ ♪girl, i don't know, i don't know,♪ ♪i don't know why i can't get♪ applebee's. now that's eatin' good in the neighborhood. ♪ ♪ ♪ easy tools on the chase mobile app. simplicity feels good. chase. make more of what's yours. 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a wonderful world ♪ a rich life is about more than just money. that's why at vanguard, you're more than just an investor, you're an owner so you can build a future for those you love. vanguard. become an owner. constipated? set yourself free with fleet. gentle constipation relief in minutes. little fleet. big relief. try it. feel it. feel that fleet feeling. there were five months between diana's edge engagement and her marriage. weirdly, during that time she was left to her own devices. buckingham palace is a great mausoleum of a palace, really, because it is the place of work for the queen and the royal family. there is no warmth there. the winsors aren't just a family. it's an entire history. it's a machine. it's a process. so what your heart wants is not the same as what the system wants for you. it was courtiers and people in suits, life was much more structured in a way that was alien to her. but diana wasn't actually left completely alone. camilla parker bowles left diana a note saying such exciting news, love to see the engagement ring. eats a real like mafia thug move, so mean girls, it's unbelievable. that's a power move right there. and diana's own words she told me that any marriage prince charles might have made couldn't be as long as the relationship he had with camilla and that was what she was battling from the outside set. >> she had something camilla doesn't have which is her youth, her beauty, her sparkle, her charisma. and that's something she's going to hold on to and use. >> diana was incredibly determined to make charles love her. her role was to triumph in the fairy tale over the wicked lady in the house down the road. one of diana's early engame times was an evening at the school in london. she came in to have a look mannered the showroom. she made a dive for this one particularly dress, which had kind of a deep cleavage, a tight fitting bodice. diana chose this dress herself because she wanted to show the world and she wanted to show camilla that she, the younger woman, was hotter, was better, was the prize. >> no one harbored any illusions. lady diana didn't disappoint those anxious to see her in her first public outing with her prince. >> i was quite big chested then and they all got terribly excited. >> her appearance ranged from fabulous to stunning to admiring silence. >> diana was the bell of the ball. she looked absolutely gorgeous. nobody could take their eyes off her. and then she met a woman who was quite similar to her. dpras kelly had been an actress and she'd married into a big old royal family just like diana was about to do. >> the charity concert was in the opera house and one of the guests was princess grace of monaco. >> meeting princess grace and how wonderful she was. i remember that evening so well. >> they were posed to be announcing the bunt and they pushed that to the back of the newspaper and the front pages of all the newspapers with diana, it was the first time that diana realized that she had power as a fashion plate and power as an image maker. >> diana was going to be the most famous woman in the world and i'm going to show you who i am. i've got my assets. she just put herself on display. >> something else lady diana will have to get used to. the army of flashbulbs. >> clever. the whole world is watching her. camilla is watching her. diana wanted that to happen. i can do this. i can be this. i can become this izzliest and most gram-worthy of them all. new! pumpkin pecan pancakes. this month's spotlight stack. see you at dennys start your day with crest 3d white and from mochaccinos to merlot, your smile will always be brilliant. crest 3d white brilliance. 100% stain removal, 24 hour stain resistance to lock in your whitest smile. crest. the #1 toothpaste brand in america. ♪ ♪ ♪ ♪ kiss the people you love. mark this moment in time, and celebrate every kiss. ♪ ♪ there are beautiful ideas that remain in the dark. but with our new multi-cloud experience, you have the flexibility you need to unveil them to the world. ♪ . during that five-month period before the wedding, diana knows that she is not the first choice, but she is the acceptable choice for charles. >> diana says that she overheard prince charles while she was taking a bath. she heard through the door that he was telling camilla that he loved her. it must have been incredibly devastating for diana. and very humiliating. diana was already beginning to project into the future that this other emotional love affair was going to continue. they moved in exactly the same circles. they were all part of the same group of friends. camilla just remained this unignorable background hum in everybody else's life. >> she doesn't back down. she doesn't shy away from that. she really recognizes that she has a power here and she's going to use it. >> diana was realizing you have to become the her win of your own story. >> it was the wedding dress to end all wedding dresses. >> they set up their fashion business in 1977. all their designs are individual. if you have a dress made here, i won't see anyone else wearing the same thing. >> i was in the studio doing a fitting and the phone rang. it was diana. she said would you do me the honor of making my wedding dress. >> this was the look which persuaded diana to choose the young couple as her designers. >> everyone wanted to do her dress. i think it was a decision she was going against the grain. news spread quickly. lady sarah spencer was there to give an opinion of the wedding dress. lady diana has lost weight as the day approaches. >> don't want to start cutting into the actual fabric until everything is perfect with the fit. her wedding dress had a tight bodice and it needed to be taken in multiple times as diana became thinner and thinner. >> did we suspect that she had bulimia? no, i don't think we did at that stage. but later on it became clear there was something not quite right. >> you see the engagement coming close to the wedding itself. >> diana's bulimia got markedly worse and the people that do it when asked to try and explain why they do it will say that it is the one thing in their life that they can control. >> in one sense you're punishing yourself and that punishment makes you stronger or at least feeds that strength to you. it's also symbolic, so when you eat a lot and you throw up, you are also purging yourself of negative feelings, of all your worry and your fear and your anxiety. >> diana was clearly going downhill. there was a worry. carolyn, one of her flat mates rang up and said that she was concerned about how diana was, so we thought it might be a good thing for a group of us to team up and as it were, support her again. we had a couple of lunches and she seemed to enjoy those. that was the start really of a rebuild. >> britain, the prince and lady diana as they walked through the town. >> what diana had going for her was charisma and presence, people skills, and soft power. >> could she handle this? it didn't take long to find out. in the end, a picture of the day. >> she was an absolute natural. >> joy welcoming in the scene of the eyes of a child. >> she knew what to say to people. >> then the princess stopped to ask mr. walter mills if he was cold. he burst do tears. >> she kissed children. this was not what we've seen on a royal tour before. when you think the royal family, they're looking down on you. diana didn't do that. she broke that mold and did something extraordinary. she got down on the same level as the rest of us. she met us eye to eye. she opened up her arms and took us in. never been done before. she got recognition within that environment. she thrived on that. who teach us that who we are is our greatest inspiration, who are proud of where they come from and know exactly where they're going. people who inspire us to work for others—for our family and for our community. people just like you. at unilever, you inspire us to help drive change. i 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[birds chirping] [clapping] [beep to indicate recording has started] ♪i like it like♪ ♪i (hey)♪ ♪i li-♪ ♪ ♪ >> in the days leading up to the wedding, we'd been hearing about the staggering amount of mail that's been arriving daily to bubing ham palace. the bulk of the mail is being handled by the staff in the prince of wales's own office. >> those who work in the office have to be ready to take on any peculiar or unusual tasks. >> the gifts came flooding in. diana was fascinated. she saw some parcels and one of which caught her eye. it was from the crown jewellers. she said, oh, i'll open that. thinking it must be for her. inside the parcel there was a beautiful bracelet. when charles became engaged, he asked the crown jeweler to make several pieces of jewelry for several women, who had been kind to him during his bachelor years. they were friendship tokens, sort of taking sorry you weren't the one i married. it was a present for camilla and karls had intended to take her to lunch and to say thank you and farewell. >> diana discovers the gift that charles has got for camilla. >> gold bracelet, a blew enamel disc. >> diana knew what that meant. she knew that girl friday was charles's name for camilla parker bowles. >> she found that incredibly difficult and was suspicious that camilla parker bowles was back in the prince's life. he met diana in rage and in tears. she got to his desk. she found and seen the bracelet that had gf on it. on the day that charles went to have lunch with camilla parker beenlsd give her her bracelet, diana had lunch with her two seniors, sarah and jane. she told her sisters she couldn't go through with this. she wanted to run away and call off the wedding entirely. fear, anxiety, all playing into this. and they said too late, dutch, which was their nickname for her. your face is already on the tea towels. >> she thought about what her sisters said and she rallied because she had -- she was a proud person. >> diana had this sense of courage ingrained within her to say nope. i'm going to prove to everybody that i am going to turn up on my wedding day, i'm going to show them. i'm going to do this the right way. >> i think the rebel, the noncompliant diana came out because that was in there already. i think as she gathered strength again, she started to come into her own. >> and this young woman on the verge of her wedding, she wanted charles to break off the relationship with camilla. she wanted him to love her as much as she loved him. she wanted that from him. and that was what he did. charles did break off his relationship with camilla. >> diana really does have courage to stand her ground. >> i was able to recognize an inner determination to survive. >> wedding day inspect london. fine weather. ceremony and celebration. the route is lined with thousands of people. >> it was a carnival in the sun, a festival on the theme of red, white, and blue. a huge cheerful crowd that has waited so long and patiently. roars and waves at their welcome. >> i was the main anchor for the bbc's coverage of the wedding. one of our cameras is just outside the main gate to clarence house as you can see behind her there. that means we're going to get our very first glimpse of not just lady diana but the best kep secret of the wedding, the wedding dress. >> went up the stairs and all the bridesmaids were there. diana was there. it was such a wonderful atmosphere. everybody was skmmiling and hap. it was kind of surreal in a way, because you could hear the people outside and the crowds. anybody who was waiting for the famous carriage coming with diana and her father earl spencer going. then you hear the clip clops as the carriage rolls up. leaving terence house in the glass coach, her father beside her, lady diana spencer. >> his father was a big man. it was a load to get them all in. >> the world guess its first full glimpse of the fairy tale princesses. >> i remember hearing the director in my ear saying to the camera man who was in the point position to get that shot as she came out of the carriage. go in tight, go in tight. >> this is the moment many of us have been waiting for. the dress is an ivory fairy tale. it's in lays as well, hand embroidered. tiny mother of pearl sequins. >> they threw everything including the kitchen sink at that frock. it had frilled, it had beaus, it had puffed sleeves. there was a ton of silk. it was like something out of disney. and then that incredible train, the back of it, which looked magnificent, of course, as she was going up the step. they came and diana came in on her father's arm. the gown was spectacular and she's such a pretty girl. she has very little makeup on today. she is so beautiful she doesn't really need any help with anyone at all. >> wilt thou love him, comfort him, honor and keep him in sickness and in health and fore saking all other keeping only unto him so long as you both shall live? >> i will. i diana frances. >> take thee, charles phillip charles arthur george. >> to my wedded husband. >> to my wedded husband. >> to have and to hold. >>-to-and to hold. >> from this day forward. >> according to god's holy law and thereto i give thee any trothe. >> here is the stuff of which fairy tales are made. the prince and princess on their wedding day. >> so looking down the aisle i spotted camilla. i thought well, there we are. >> they locked eyes for a quick second. i spot you. i'm in the fairy tale dress. i'm wearing the tiara. i'm up here with charles. i am marrying him and you are just a guest. >> the world's cheered. >> such a perfect story. here's this lovely young woman marrying prince charles, the most eligible bachelor in the world. the beauty of diana at this moment, the glory of diana, the genius of diana was to triumph in the fairy tale to capture prince charming. >> i realize i'd taken on enormous task which i had no what i was getting into. no idea. 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was this a gift from camilla to charles? diana just couldn't shake this lingering presence of this woman who's been so much a part of charles' life. >> she's on a royal battleship. then she comes to scotland. she goes on to the royal estate of balmoral. >> imagine a rainy drizzly muddy country estate clothes are the same as what your papers have been wearing for decades. tramping about in the mud. it's rainy and it's dark. even in august, and you don't expect that. >> everyone was delighted when the prince and princess of wales came along as well. >> they play a role at balmoral. >> princess suitably stunning in what was officially described as a tartan styled suit. >> it was about being the prince of scott lapd, not the real scott lapd but the scotland that victoria and albert invented. it was the royal family shooting, hunting, bagging. she hated shooting, she hated riding. for her it's like this is it? i got to be here every august? i got to be here? she looks really like get me out of here. >>. >> one thing moved her over to kensington palace. she assured me that she was going to be fine in her new life and her new role. the diana that was still very much there, so it was just time, patience, adapting were all that was needed. >> diana is beginning her married life in london. it was right we needed to produce a baby and hopefully that baby will be a boy. that is how the royal flame has worked for a thousand years. >> a god send. like an entire baby on the way. >> if there was one thing about diana, she was just born to be a mother. she was magic with children. >> charles wasn't always there with her. charles was a busy working member of the royal family. that didn't stop when she announced her pregnancy. it couldn't stop. being a young pregnant woman with not enough support was not a good place for diana to be. >> diana's alone and facing the challenge of early motherhood entirely by herself. and she has no mother of her own to talk to. is she going to chat with the queen about how warm a mother the mother the queen has been to her own children? no. >> it feeds into her issues around abandonment, loeseth esteem, is she good enough and all these issues start to resurface for diana. >> we felt so desperate. crying my eyes out. i threw myself down the stairs, bearing in mind i was carrying the child. the queen comes out absolutely horrified. shaking she was so frightened. >> just like with bulimia, the self-harming, the cry for help, someone needs to give me some attention, the same holds true with diana intentionally throwing herself down the stairs to have someone in the royal family take notice of her and notice that she is struggling. >> much of what we know about charles and diana is an assumption. the duty would have made him recognize that his duty was not just to the monarchy and the people but to the woman that he married. his duty to make her happy, giving her the kind of support and advice, comfort that she would have needed. there are beautiful ideas that remain in the dark. but with our new multi-cloud experience, you have the flexibility you need to unveil them to the world. ♪ alberto and i don't fit into those other family plans. that's why we love visible. they do things differently. yeah, it's wireless with unlimited data and if you join a group it's as low as $25/mo. all powered by verizon. 5g included. woo! just get together and save! we look goooood! what's everyone's handle? visible. unlimited data, as low as $25/mo all-in. powered by verizon, 5g included. wireless that gets better with friends. moving is a handful. no kidding! fortunately, xfinity makes moving easy. easy? -easy? switch your xfinity services to your new address online in about a minute. that was easy. i know, right? and even save with special offers just for movers. really? yep! so while you handle that, you can keep your internet and all those shows you love, and save money while you're at it with special offers just for movers at xfinity.com/moving. a 41-gun royal salute and a bevy of bells from west minister abbey. the new prince slept through most of it. the rest of london nursing a celebration hangover wasn't so lucky. the birth of a crown prince takes place only once in a generation. this is just what the doctor ordered. >> this is the moment to remember as they left the hospital with their son. >> great excitement, thrilled. everyone's high as a kite. looked in the incubator and -- >> diana is beaming, really, really happy. she's just produced the heir. age 20, which is terribly young. she had become a princess, a wife, and a mother. it's just too much for one person. >> diana was preparing for the chrissening and you would think that as the mother of the baby, she would have a lot of say. chrissening in a formal way, set formula, set photographers. >> i would give him a list and this is help with that. do not approach the queen, do not talk toe her. >> i was treated. they asked me it was suitable for william. >> william never stopped crying throughout the whole photo. >> why did she have to go along with it? well, because that's the way it's always be done. that's the way it is done and that's the way it always will be done in the royal family. with pictures of the queen mother, i was can excluded totally from that day. >> the chrissening fed into diana's worst fears of this royal stuffy protocol. there's literally no getting away. and it's everything that she doesn't want. i have got to figure something else out to start to do things differently. >> three months after william's born, princess grace of monaco was killed in a car crash, terrible ghastly accident. diana felt very strongly about going to princess grace's funeral. princess grace had been very kind to her and she felt a keen affinity to her. >> there are protocols. charles said no, i don't think that's a good idea. >> she goes straight to the queen and the queen has quite a refreshing response. she said well, if you feel your passionate about that and you want to go, well, then do it. the queen's response empowers princess diana to step forward and say i'm going to princess grace's funeral as a reppive of the royal family. >> this is diana's first appearance on the international stage and she nails it. she proves to the family but also to herself that she can do this. i've got this. from h point on, diana will dominate all royal coverage. but the question is can the royal family cope with the new superstar in the palace? it was like having a rock star join the family. >> there was so much tension on me when i first arrived on the scene. >> it was di mania. >> the reality is something completely different. >> just for diana to look camilla in the eye is a huge show of power. >> she wanted the life she'd hoped for and she kept fighting for it. >> i was always different. and i always see. >> diana provided a very public model of defiance and trhf