Chauvin trial puts focus on gaps in 911 system revealed during George Floyd riots Liz Navratil, Star Tribune Metro-area 911 centers lacked the technology to communicate amid jammed phone lines and crowded radio channels during rioting last year — and that has not changed as officials brace for the first trial in George Floyd's death. With a larger solution still far off, state and local leaders are pinning their hopes on a patchwork of smaller fixes they hope will lead to a smoother response if violence erupts this time. "Clearly, I think it was a missed opportunity," said Jill Rohret, executive director of the Metropolitan Emergency Services Board, adding that leaders feel new urgency to address the technological gap.