and — bruce springsteen is given one of the most coveted awards — in songwriting — the fellowship of the ivor novello academy. hello, i'm matthew amroliwala. welcome to verified live, three hours of breaking stories, and checking out the truth behind them. investigators in the us — have recovered the data recorder — from the ship that crashed into the baltimore bridge, causing it to collapse. these are the live pictures from the scene — it's foggy , but you can see part of the collapsed bridge. the cargo ship is under there — with the tangled remain of the bridge over its bow. it's hoped the data recorder will throw light, onto why the container vessel lost power and crashed — soon after leaving port. six missing construction workers, who were on the bridge at the time, are now presumed dead. the disaster has forced the indefinite closure of baltimore port — one of the busiest on america's, eastern seaboard. said let's go live to our correspondent who is there at the scene. i assume there is still a sense of profound shock where you are with also the focus on the recovery of those missing workers. absolutely, because more detail has been emerging over about those men who were on the bridge when it fell. the workers, eight of which we know about, two were rescued yesterday, one remains in a serious condition in hospital. it is those other six whose family members were waiting for news last night. we were outside the transportation authority here in maryland, where some of the relatives were being brought in and given information. it was shortly after that that the coastguard announced that they were effectively ending the rescue part of this operation. they said due to the amount of time that had passed, because of the temperature of the water, it was extremely cold all day yesterday, temperatures have been dipping again today. so, they said they were turning this into a recovery phase of the operation. at the same time, we know that divers were due back in the water this morning, as you can see the weather is pretty bad and they were having problems with currents, pretty tough currents that were making it hard for the divers, also for the danger that was caused by the wreckage itself from the collapsed bridge. a lot to work through for those teams, at the same time there has been more detailfrom the national at the same time there has been more detail from the national safety board of transport officials about their recovery of the data recorder from the vessel itself. we can now get an update on all the latest from my colleague. as the sun rose in baltimore, this tragedy moved into a new phase. after searching the icy waters of the patapsco river for more than 14 hours, emergency services are now in a recovery mission looking for bodies. a team of construction workers were on the bridge at the time of the collision. two were rescued, but six are missing feared dead. one of them has been named as miguel luna. originally from el salvador, he had three children. his wife said, "we are devastated, our heart is broken." a second man has been named as maynor suazo. local officials have now met all the families of the missing. we had the chance to pray with them. we had a chance to pray for them. and we want to let them know that we are going to keep on praying for them. and notjust us, but they have got 6.3 million people and they have a whole country and a whole world praying for their peace. we now have a clearer picture of the timeline that led to this tragedy. at 1.24 in the morning, the container ship the dali is heading towards the bridge when the lights go out. the ship has lost propulsion. a minute later, the lights briefly return and the pilot issues a mayday call. at 1.28, black smoke is seen coming from the ship's chimney and you can see work vehicles still on the bridge. just seconds later, the moment of impact. the whole bridge just fell down. start, whoever, everybody, the whole bridge just collapsed. investigators have now boarded the vessel and recovered the data recorder. it should help piece together exactly what went wrong. for now, the focus is on recovering the dead before the huge task of clearing the debris and reconstruction can begin. graham satchell, bbc news. 20 or more through the course of today's programme. turning to gaza now, and the un special rapporteur on human rights in the occupied palestinian territories says she believes the threshold for genocide has been met. speaking to the un human rights council, francesca albanese, an outspoken critic of israel's conduct in the war, urged the international communitiy to impose an arms embargo, and sanctions, on the country. the monstrosity unfolding is accompanied by a pervasive anti—palestinian narrative and dehumanisation emanating from the uppermost layers of israeli society, including high—ranking officials with command authority and frequently reflected in soldiers�* actions on the ground. this reflects the intent of dolus specialis to destroy in whole or in part, which is what distinguishes genocide from other atrocity crimes. in the case of gaza, there exists a chilling clarity of this purpose. the systematic eradication of an entire people, or at least a significant part thereof. one of the key findings is that israel's executive and military leadership and soldiers have intentionally distorted jus in bellow principles, subverted their production functions in an attempt to legitimise genocidal violence against the palestinian people. the only reasonable inference that can be drawn from the unveiling of this policy is an israeli state policy of genocidal violence toward the palestinian people in gaza. let's speak to our middle east correspondent in jerusalem, hugo bachega. give mea give me a sense of what reaction there has been where you are from israel to those comments. h0 israel to those comments. no surrise israel to those comments. fir? surprise that there has been strong reaction from the israeli authorities, they rejected this report that was presented yesterday by francesca albanese. they said that it was a distorted inversion of reality and they said it was outrageous that the word genocide was used in this report. that the war in gaza is against hamas and not against the palestinian population in gaza. francesca albanese, calling for a arms embargo to be imposed on israel because of its actions in the palestinian territories. this report was entitled anatomy of genocide, and the israeli authorities rejected the finding of this report. it is very interesting that the american representative wasn't there in the session when she presented this report. the americans have been extremely critical of the human rights council, they say they have an anti—israeli bias, they have criticised francesca albanese in the past and the israeli authorities have criticised francesca albanese, accusing her of having anti—semitic and anti—israeli views. gulf countries, african nations expressed support for the findings and they also used the opportunity yesterday to highlight the humanitarian situation in gaza. we have been talking about conditions in gaza with very limited aid getting in and accusations that the israeli government has put obstacles in the delivery of aid, much—needed aid into gaza. delivery of aid, much-needed aid into gaza. �* . . ,, delivery of aid, much-needed aid into gaza. �* ., ., ,~ ., , into gaza. ben'amin netanyahu has ulled the into gaza. benjamin netanyahu has pulled the negotiating _ into gaza. benjamin netanyahu has pulled the negotiating team - into gaza. benjamin netanyahu has pulled the negotiating team in - pulled the negotiating team in qatar, what is the government saying about that? overnight we saw more protests in tel aviv.— protests in tel aviv. exactly, this is the most _ protests in tel aviv. exactly, this is the most likely _ protests in tel aviv. exactly, this is the most likely route - protests in tel aviv. exactly, this is the most likely route towards l protests in tel aviv. exactly, this| is the most likely route towards a ceasefire in gaza, these mediated negotiations that are happening, being mediated by qatar and egypt. any kind of deal is likely to include the release of hostages who remain in captivity in gaza in exchange for palestinians held in israeli jail. our understanding is that hamas demands a permanent ceasefire, also the withdrawal of israeli forces from gaza and that residents are allowed to return to northern areas of gaza. the israelis have rejected those demands yesterday at the office of the prime minister, benjamin netanyahu said that hamas wasn't interested in reaching a ceasefire, he described his demands as delusional and now the israeli delegation has returned to israel and one senior official is quoted as saying that these negotiations have reached deadlock. protests again in tel aviv were held last night by the families and relatives of hostages who want to see their loved ones released. thank ou for the see their loved ones released. thank you for the latest _ see their loved ones released. thank you for the latest from _ see their loved ones released. thank you for the latest from jerusalem. i you for the latest from jerusalem. continuing with that last thought. joining me now is moshe emilio lavi — a former captain of the israel defence forces. his brother—in—law is one of the hostages in gaza. thank you for being with us once again on the programme. your reaction to what we were talking about there, the negotiating team has been called back from qatar, your reaction to that.— has been called back from qatar, your reaction to that. thank you for havin: me your reaction to that. thank you for having me on _ your reaction to that. thank you for having me on the _ your reaction to that. thank you for having me on the programme. - your reaction to that. thank you for having me on the programme. i- your reaction to that. thank you for. having me on the programme. i think many of the families reached a point where we are frustrated, angered and saddened. we may express it in different ways, but that is the general sentiment. different ways, but that is the generalsentiment. it different ways, but that is the general sentiment. it is clear from our understanding that hamas continues to reject the release of the hostages, unconditional and immediate way as passed by the united nations security council. they are also rejecting a ramadan ceasefire or a ceasefire for the next six weeks in order to begin discussing a more conference of solution to the crisis. i'm not surprised israel sent their delegation back, i am also certain that behind closed doors, the discussions continue. and we try to not let the headlines and news distract us from the fact that diplomacy is done behind closed doors. , ., , ., ., doors. used the word frustration, we saw those protests _ doors. used the word frustration, we saw those protests in _ doors. used the word frustration, we saw those protests in tel _ doors. used the word frustration, we saw those protests in tel aviv - doors. used the word frustration, we saw those protests in tel aviv over . saw those protests in tel aviv over night, we even had arrests, including relatives of hostages. they want more movement from israel's government, does your frustration extent that? you talked about your frustration with hamas, would you like to see the israeli government perhaps slightly altering their approach with these negotiations?— their approach with these negotiations? their approach with these ne . otiations? ~ ., negotiations? whenever i engage with relevant stakeholders, _ negotiations? whenever i engage with relevant stakeholders, whether - negotiations? whenever i engage with relevant stakeholders, whether in - relevant stakeholders, whether in the us or israel or with diplomats from relevant countries, with leaders, i point out that there are three main issues. first, despite the support and help we received from the american administration, sadly they have conducted in the past month a public grievance with israel which in my opinion, it harms the negotiations. we are frustrated with hamas and their funders and hosts and other actors like iran and russia. we also frustrated with our own government, as a democratic nation we are voicing that frustration. we want to make sure that the government is aligned with the primary objective of bringing home the hostages, that is why families choose different avenues to protest, show how they want the government to remember the hostages, needs to remain the primary objective. what we saw yesterday was one example, many other avenues for families. ., , families. remind me, when was the last time you _ families. remind me, when was the last time you had _ families. remind me, when was the last time you had any _ families. remind me, when was the last time you had any news - families. remind me, when was the last time you had any news about i last time you had any news about your brother—in—law, of course we hear from the administration the continued repetition that the plan is to have a ground offensive into rafah, are you alarmed by that given that perhaps that is where your brother—in—law is being held? it is brother-in-law is being held? it is a very painful _ brother—in—law is being held? it 3 a very painful question because brother—in—law is being held? it 1 a very painful question because the last time we heard from him was in late november when the previous agreement between israel and hamas was executed. some of the hostages saw him alive in one of the tunnels, we also learned that my sister and niece have survived, since late november we haven't had any. we are watching closely what the government is threatening to do, what it is actually doing on the ground. on the ground it seems like preparations have been made but there is no final decision of going in. we hope that theissue decision of going in. we hope that the issue of the hostages remains as the issue of the hostages remains as the primary objective, even if they decide eventually to execute a sort of operation in rafah, there needs to be an understanding that for that we need to ensure that every way possible to bring home the hostages was exhausted, and i think that is only possible through negotiations and despite hamas refusal and insistence to continue with psychological torture of the families, we urge the government to continue negotiating and urge the parties to king negotiate behind closed doors. we parties to king negotiate behind closed doors.— parties to king negotiate behind closed doors. ~ ., ., ., closed doors. we are grateful that ou have closed doors. we are grateful that you have taken — closed doors. we are grateful that you have taken the _ closed doors. we are grateful that you have taken the time _ closed doors. we are grateful that you have taken the time to - closed doors. we are grateful that you have taken the time to speak| closed doors. we are grateful that i you have taken the time to speak to us here. thank you for your time. around the world and across the uk, you are watching new sinews. you are watching bbc news. let's turn to our most read story on our website. scores of people are reportedly being turned away at airports because their passports don't meet post—brexit entry criteria. as many as 32 million uk passport holders are being warned to check the issue and expiry date details on their passports or potentially face being refused entry to cities and holiday destinations across the european union. here's mark ashdown. it's the moment we all dream of. after the planning, the packing and saying goodbye to work for a few weeks, it's time to check in for that well—earned holiday. but for some people, this is as far as they get. paramedic nathan barnes was on his way to limoges in france with his fiancee to visit family. despite checking in for their flight online, then making their way through luggage drop security and passport control, at the boarding gate, they were in for a surprise. so i had ten years plus extra months on the passport, which i didn't think would be a problem. he fell foul of the ten—year rule. nathan's passport was issued more than ten years before the date they were travelling, which meant he would be refused entry into any eu country. they were very matter of fact about it. theyjust said, yeah, sorry, you're not coming on, off you pop. so at that moment they told you you couldn't board, how did you feel? oh, gutted, really. i mean, we were surprised more than anything. we checked online, we thought it was fine and then only to be told at the gate. this is a problem that continues to catch people out. what's really important is that you check your passport — validity and expiry date — when you're going to book your holiday, not when you go to check in and certainly not when you travel to the airport, because that's where people are continually finding that their passport is out of date and it's often then too expensive, too complicated to save your holiday. and i was one of them. a few weeks ago, instead of being able to jet off with my family on holiday, i was turned away right here at the check—in gates because my passport had been issued more than ten years before, even though i'd been able to check in online and had a boarding pass. the traveljournalist simon calder has been urging airlines to find a better way of prompting people way before they get to the airport. i reckon there's easily a couple of hundred people a day who are turned away from their flights. so across the year, you could easily find that there's over 100,000 people who lose their holidays as a result of these rules. i've written to the airlines. i keep saying to them please, can you do more? particularly if someone's checking in a month ahead. airlines uk told us there's no guarantee potentially invalid passport details will be picked up in advance and said airlines do provide reminders and links, which is up to passengers to check. the home office also said it provides up—to—date information on requirements on its website that's under constant review. so if you're dreaming of a getaway to sunnier climes, the strong advice is to dig out your passport and check your dates well before trying to travel. marc ashdown, bbc news. let's speak to sean tipton, from abta — the travel association welcome to the programme, fascinating to hear that a couple of hundred of these happening every single day. i have read that you actually witness to something like that tell me more. i actually witness to something like that tell me more.— that tell me more. i went with my artner that tell me more. i went with my partner to — that tell me more. i went with my partner to southern _ that tell me more. i went with my partner to southern spain - that tell me more. i went with my partner to southern spain and - that tell me more. i went with my i partner to southern spain and there was a familyjust in front of us where the mother was pulled to one side i'm told that her passport was over ten years old. after that, the other people were fine but they didn't get on the plane either because they didn't want to leave the mother behind. you are not insured or something like that, to get a bit of perspective, the reason why this has become an issue is that the eu has had a rule that if you are not a eu citizen you cannot travel on a passport more than ten years old. that didn't apply to us before, the passport office used to have a generous policy that if you renewed your passport only they would add on nine months validity to your passport, you could have a passport that was valid for ten years and nine months but now that nine months is over. as a rule of thumb, if you have never renewed your passport early this will not affect you, this will be for people who did that and the passport office has actually got rid of this policy a few years ago. it could catch people out. a few years ago. it could catch peeple out-— people out. that was a clear exuianation. _ people out. that was a clear explanation, my _ people out. that was a clear explanation, my director- people out. that was a clear i explanation, my director were people out. that was a clear - explanation, my director were saying our now i understand. in terms of peoples rights, those people turned away, lose their holiday and flights, do they have any kind of combat? �* ., ., ., ., , ., combat? i'm not going to lie to you, no, the combat? i'm not going to lie to you, no. they don't- _ combat? i'm not going to lie to you, no. they don't- my _ combat? i'm not going to lie to you, no, they don't. my personal- no, they don't. my personal experience of this, we are is an association are aware that this might affect our customers, we have said repeatedly to our members, make it very clear to people about this change in rule. they have been doing that so i think you'll find that people who have been caught out booked independently, not through a tour operator. the awful thing about this is that if you are caught out like this, it is not insured and the airline will have no obligation to give your money back. if you renewed your passport early, check how old it is, if it is over ten years you won't get into the eu. aha, it is, if it is over ten years you won't get into the eu.- won't get into the eu. a final thought. _ won't get into the eu. a final thought. it — won't get into the eu. a final thought. it is _ won't get into the eu. a final thought, it is getting - won't get into the eu. a final thought, it is getting a - won't get into the eu. a final thought, it is getting a lot i won't get into the eu. a final thought, it is getting a lot of| thought, it is getting a lot of publicity today, do you think airlines, governments, need to put more information out there into the public domain to highlight this as a potential pitfall? i public domain to highlight this as a potential pitfall?— potential pitfall? i think to be fair, they have _ potential pitfall? i think to be fair, they have highlighted i potential pitfall? i think to be l fair, they have highlighted this potential pitfall? i think to be i fair, they have highlighted this a few times over the years but not everybody has realised. i will stress very strongly that wherever you are going, check the entry requirements yourself and you can do that on the foreign office travel advice, it will be set out clearly there and that is good advice for where ever you are going whether it is the eu or elsewhere.— is the eu or elsewhere. thank you for “oininu is the eu or elsewhere. thank you forjoining us- _ the uk government says, joining us. it's fully committed to improving the nhs and bringing down waiting times, after a survey found patient satisfaction was at an all time low. fewer than one in four — 24% — people were satisfied with the health service last year, down five percentage points on the previous year. satisfaction was at 70% as recently as 2010. the main reasons for dissatisfaction are waiting times for gp and hospital appointments followed by staff shortages let's speak to dr zoe norris, chief executive of humberside local medical committee, which represents all gps in the area. your reaction to what is a quite dramatic drop in satisfaction levels. i dramatic drop in satisfaction levels. ~ ., , , , levels. i thinki am unsurprised, we see all this — levels. i thinki am unsurprised, we see all this on _ levels. i thinki am unsurprised, we see all this on the _ levels. i thinki am unsurprised, we see all this on the ground, - levels. i thinki am unsurprised, we see all this on the ground, i - levels. i thinki am unsurprised, we see all this on the ground, i wouldl see all this on the ground, i would gp and practices know that patients are finding it difficult at the moment, it is often the case that when they are able to see a doctor or nurse, they are satisfied with the care they get but it is the challenge of seeing that practitioner in the first place that poses the biggest difficulty for patients. poses the biggest difficulty for atients. ~ ., , ., ~' poses the biggest difficulty for atients. ~ ., , ., ~ , poses the biggest difficulty for atients. ~ ., ~ , ., patients. what you think is going wron: ? patients. what you think is going wrong? people _ patients. what you think is going wrong? people talk _ patients. what you think is going wrong? people talk about - patients. what you think is going j wrong? people talk about money patients. what you think is going i wrong? people talk about money and resourcing and the government, talking about record amounts going into the nhs, both things are properly true, but what do you pinpoint as being something that needs to change here as a result of what we are seeing? i needs to change here as a result of what we are seeing?— what we are seeing? i can only fit the back speak _ what we are seeing? i can only fit the back speak for _ what we are seeing? i can only fit the back speak for general i the back speak for general practice but behind those headline figures, general practice has received eli; billion. funding over the past five years which sounds amazing but when i tell you that we are not allowed to spend that on doctors or nurses that might give people an idea why there is a problem. when you look at there is a problem. when you look at the overall budget for the nhs whether you think it is too big or too small, the amount that general practice receives was 12% it is now 6%. despite the fact that we are seeing 6 million more patients than in 2015, the amount of funding that general practice gets compared to everyone else has reduced and that inevitably has an impact on patients. inevitably has an impact on patients-— inevitably has an impact on atients. �* , ., , ., ~ patients. briefly, do you think we have reached _ patients. briefly, do you think we have reached the _ patients. briefly, do you think we have reached the point _ patients. briefly, do you think we have reached the point where i patients. briefly, do you think we have reached the point where the mode of funding the nhs needs to be looked at cross party. you look at models like germany, should we be looking at different models? we should looking at different models? - should be looking at removing politics from the nhs, we should be looking at cross consensus and independent oversight and stopping the constant change for political points. the constant change for political oints. . ~ the constant change for political oints. ., ~' ,, the constant change for political oints. ., ~ i. ., the constant change for political oints. ., ~ ., ., ., , points. thank you for that. that is a sub'ect points. thank you for that. that is a subject will _ points. thank you for that. that is a subject will be _ points. thank you for that. that is a subject will be coming _ points. thank you for that. that is a subject will be coming back to l a subject will be coming back to throughout the course of today's news. we were just discussing passport, a quick pointer because at 5:30pm we will be trying to answer a lot of your questions on that subject of passports. so many questions coming in, it is the most read story currently on the bbc website, much more on that a bit later. we see mixed weather today, essentially it will stay unsettled into the easter weekend, because low pressure will be dominating and around that we have weather fronts which are focusing these spells of rain. in between there will be some sunshine. these are the top temperatures this afternoon, maybe making 13 across eastern england. a lot of showers coming in from the south—west, but we still have wet weather in scotland. that should tend to move away. that will drift northward and then we will see further wet weather coming into england and wales over night. they could be sleet and snow over the tops of exmoor, the cotswolds and over the welsh hills. quite chilly air we have overnight, especially in northern ireland and scotland, where we have clear skies. there will be a slight frost into tomorrow. let's focus on the weather in the far south of england on thursday, because it will get windy, and it is around these coastal areas that we will likely have some large waves, gales, and that could mean travel disruption. the winds will strengthen around this swirl of showers and spells of rain, which are moving up from the southwest. overnight rain moves into scotland and northern ireland, although it shouldn't be as wet in scotland as it has been today. temperatures in the central belt are likely to reach 10 degrees, which is an improvement on today. top temperature again will be around 12 degrees when we see some sunshine and fewer showers towards the south—east. low pressure still in charge as we head into good friday, there are some weather fronts bringing rain into spain and france, not far away from the south east of england. it looks like we will stay in showery air. there will be some sunshine at times, but as it warms upjust a little bit, we will see showers breaking out, they could turn heavy thundery, particularly for western areas. top temperature 13 or 1a on good friday. if you are travelling elsewhere, further afield into europe, the warmer air is going to be across the eastern side of europe on a southerly breeze and in the eastern side of the mediterranean. there could reach the mid—20s. for western europe, it is cooler weather, it is wetter, particularly across spain and portugal. but we still have that area of low pressure over the easter weekend. it will not be a wash—out, when the sun comes out it will feel quite warm, the trouble is that showers are not too far away, particularly in the west.

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